Front Desk Agent

Front Desk Associate - The Manor at Van Horn Estate
Location: Holderness, NH
Job Type: Full-time or Part-time (24-32 hours/week)
Compensation: $18.00 - $20.00 per hour + shared tips (evening shifts)

The Van Horn Estate is redefining luxury in New Hampshire's Lakes Region. Under new ownership since May 2023, our beautifully renovated property includes The Manor, a 20-room luxury inn overlooking Squam Lake; Van Horn Dining Room; The Isaac Bistro & Pub; our brand-new 140-guest event space, The Mirador; and Seasons Spa-with even more exciting additions on the way.

We're building a best-in-class guest experience rooted in excellence, and we're looking for a Front Desk Associate who shares our passion for service, teamwork, and attention to detail.

What You'll Do:
Welcome guests and manage check-ins and check-outs with warmth and professionalism
Handle guest inquiries, reservations, and phone calls efficiently
Assist guests with requests and ensure their needs are met promptly
Support the dining room team during service and share in tips from evening shifts
Reconcile daily accounts, balance the cash drawer, and log receipts accurately
Help maintain smooth front desk operations and deliver five-star service
Take on additional tasks as needed in a collaborative environment

What We're Looking For:
Strong communication skills-both written and verbal
Excellent customer service instincts and a friendly, professional demeanor
Proficiency with computers and basic office software
Availability to work evening shifts
Previous experience in hospitality, retail, or customer-facing roles is preferred
Bartending experience is a plus and offers additional earning potential through dining room support

Why Join Us?

You'll be part of a growing, collaborative team at a premier destination where no two days are the same. If you're someone who thrives in a hospitality environment and enjoys making guests feel genuinely welcomed and cared for, we'd love to meet you.

Holidays and weekend availability is a must.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 24 - 32 per week

Benefits:
Employee discount
Schedule:
Evening shift

Work Location: In person