Receptionist

St. Luke's Cataract & Laser Institute is looking to hire a full-time, Receptionist at our Villages locations! We believe in building careers, not filling jobs, and want to help you create a future in a role that you can enjoy!

The medical desk receptionist assists patients and visitors of St. Luke's. The medical desk receptionist is responsible for ensuring the environment is welcoming for patients and their families, scheduling and confirming appointments, assisting with check-in and check-out and verifying patient information.

Job Responsibilities:

• Interact with all patients in person and over the phone
• Demonstrate integrity through practicing the principles of patient care and employee confidentiality
• Schedule and confirm appointments for all providers with attention to required processes for each service offered
• Prioritize greeting patients/guests and providing outstanding customer service
• Assist patients using the electronic check-in kiosks
• Communicate with patients which providers will be seen during their visit
• Obtain patient intake paperwork and correct insurance information
• Verify patient insurance
• Collect payments and maintain daily cash log
• Create and maintain patient records
• Input patient information into NextGen
• Communicate information about patients with special needs to appropriate clinic staff
• Post payments into patient's account
• Run daily accounting reports
• Ensure the Clinic Support Department receives patient records
• Assist in maintaining a clean, safe and therapeutic environment
• Maintain current stock level for supplies and forms, as requested
• Participate in training of medical receptionists and certified patient services specialists
• Report and seek assistance in dealing with patient complaints/concerns
• Participate in clinic meetings/activities
• Adhere to internal controls established for department
• Participate in in-service and ongoing education programs
• Other duties as assigned by management

Job Skill & Qualifications:

• Ability to maintain the confidentiality of private information
• Friendly demeanor and positive attitude
• Basic knowledge of standard medical terminology
• Ability to multitask and prioritize
• Ability to answer phones
• Basic computer skills
• Able to develop good customer relationships with a focus on achieving customer satisfaction

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Required Education and Experience

• High school diploma or GED

Company Mission

"Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.

Why work at St. Luke's?

St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve.

Benefits of working for St. Luke's

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Employer Match
• Paid Time Off and Holiday Pay
• See more benefits at

We are an Equal Opportunity Employer and a Drug Free Workplace

We participate in the E-Verify Program