Guest Services Bell & Valet Attendant

Description

Guest Services Bell & Valet Attendant

Location: Grand Colorado on Peak 8

Employment Type: Full-Time Non-Exempt

Compensation: $14.50/hr. + gratuities

Schedule: Flexible

About the Role:

Join Breckenridge Grand Vacations as a Guest Services Bell & Valet Attendant and be part of a team dedicated to Sharing Smiles with every guest and owner! In this dynamic role, you'll create unforgettable first impressions by providing warm welcomes, seamless valet services, and attentive luggage assistance at The Grand Colorado on Peak 8.

At BGV, we believe exceptional hospitality starts with happy employees. That's why we're proud to be recognized as a Top National Workplace by USA Today, offering outstanding benefits and a fun, supportive work environment. Whether you're parking cars, assisting with luggage, or ensuring smooth arrivals, you'll play a key role in delivering GRAND vacation experiences while enjoying perks like ski passes, team outings, and our legendary holiday celebrations.

If you're a friendly, energetic problem-solver who thrives in a fast-paced environment, we'd love to meet you!

Responsibilities:

Warmly greet guests/owners upon arrival; verify parking authorization and communicate allowances

Direct guests to check-in counters and provide parking alternatives when needed

Coordinate luggage assistance (radio Bell Attendant when required) and assist with room-to-room transfers

Park/retrieve vehicles safely; assist guests with vehicle entry/exit

Manage key storage securely and process overnight parking charges

Maintain orderly parking areas and clean driveway/zones

Transport luggage using bell carts (load/unload); ensure carts are clean/in good repair

Respond promptly to assistance requests

Monitor garage/lot capacity; direct traffic flow and coordinate with Concierge/Sales teams

Enforce policies: issue citations, address violations, and escalate unresolved issues to security

Proactively assist guests and resolve issues completely ("End of the Line" principle)

Maintain professional appearance (uniform/name badge) and positive team/guest relationships

Attend required trainings and meetings

Requirements

• Valid U.S. driver's license with acceptable driving record
• Must be 18+ years old
• Ability to stand/walk for extended periods (2/3+ of shift)
• Lift/carry 10-50 lbs. regularly and 100+ lbs. occasionally
• Work outdoors in extreme weather (cold, snow, wind, etc.)
• Push/pull luggage carts and perform repetitive motions
• Exceptional customer service and communication (verbal/written English)
• Basic math skills (add, subtract, multiply, divide)
• Safe driving with strong spatial awareness
• Ability to follow procedures and use radios/computers for timekeeping
• Professional, punctual, and uniform-compliant
• Team player who gives/receives feedback constructively
• Calm under pressure; resolves guest issues independently following our End of the Line approach to problem-solving

Preferred Qualifications:

• Prior valet, bell service, or hospitality roles
• Familiarity with parking management systems
• Proactive problem-solving; anticipates guest needs
• Bilingual in English/Spanish
• Knowledge of Breckenridge local attractions/ski resort

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until August 19, 2025.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.