Food & Beverage Manager

Food & Beverage Manager

Department: Food & Beverage

Location: Hotel Viata - Austin, TX

Position Summary

The Food & Beverage Manager oversees the daily operations of Hotel Viata's restaurant, bar, in-room dining, and banquet outlets, ensuring the highest standards of service, quality, and hospitality are consistently delivered. This role is responsible for leading and developing a team, managing operational budgets, maintaining compliance with health and safety regulations, and creating memorable culinary and beverage experiences for our guests.

Key Responsibilities

Operational Excellence

• Direct and supervise daily operations for all F&B outlets, including restaurant, lounge, pool bar, in-room dining, and banquets.
• Ensure service standards, cleanliness, and presentation meet or exceed Hotel Viata and Pacific Hospitality Group brand expectations.
• Monitor dining areas, resolve guest concerns promptly, and ensure service recovery is handled with professionalism and care.
• Collaborate with the culinary team to develop menus, specials, and seasonal offerings that align with guest preferences and brand identity.
• Maintain accurate inventory controls, manage ordering processes, and minimize waste.

Leadership & Team Development

• Recruit, hire, train, and coach F&B supervisors and team members.
• Foster a positive work environment that promotes teamwork, accountability, and professional growth.
• Conduct regular pre-shift meetings and ongoing training sessions to reinforce service rituals and guest engagement standards.
• Recognize and reward outstanding performance; address performance issues promptly and constructively.

Financial & Administrative

• Monitor and manage department budgets, including labor, food cost, and beverage cost, to achieve financial targets.
• Analyze sales reports and implement strategies to drive revenue, upsell offerings, and improve profitability.
• Oversee scheduling to balance labor efficiency with service excellence.
• Ensure all invoices are coded, approved, and submitted accurately and on time.

Compliance & Safety

• Maintain compliance with all local, state, and federal health, safety, and liquor regulations.
• Enforce responsible alcohol service policies in accordance with TABC standards.
• Ensure staff certifications (TABC, Food Handler) remain current.

Guest Experience

• Proactively engage with guests to anticipate needs, personalize experiences, and encourage repeat visits.
• Partner with Sales & Events teams to execute flawless banquet and catering events, ensuring smooth communication and exceptional service.

Qualifications

• 3+ years of progressive leadership experience in Food & Beverage management, preferably in a luxury or upscale hotel environment.
• Strong knowledge of restaurant, bar, and banquet operations.
• Proven track record in driving guest satisfaction, revenue growth, and operational efficiency.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in POS systems, inventory control, and Microsoft Office Suite.
• Valid TABC and Food Handler certifications (or ability to obtain prior to start).
• Flexible schedule, including evenings, weekends, and holidays.

Core Competencies

• Guest Focus: Anticipates and responds to guest needs with genuine hospitality.
• Leadership: Inspires and motivates teams to deliver exceptional results.
• Operational Expertise: Balances service excellence with cost control and efficiency.
• Collaboration: Works seamlessly across departments to support hotel success.
• Adaptability: Thrives in a fast-paced environment with shifting priorities.