Greeter

SUMMARY

Greeter is responsible for welcoming customers, providing directions, and providing information to citizens at the cashiering location. Candidates must have reliable transportation. Position is conveniently located within Center City Philadelphia.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Always exhibit a positive and professional disposition.
• Greet and provide information to citizens daily.
• Assist cashiers with resolving customer issues and/or concerns.
• Perform research of citizen's plates/tickets.
• Forward escalation situations on behalf of citizens to the walk-in center management team.
• Provide visitors with directions and any information they require
• Able to perform responsibilities efficiently and effectively.
• Able to maintain departmental standards.
• Perform with high level of accuracy.
• Other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong customer service skills and the ability to stay calm under pressure or when dealing with a dissatisfied customer

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED).
• One to six months related experience and/or training, or equivalent combination of education and experience.
• Excellent communications skills.
• Ability to work in a fast paced, high-volume area.
• Familiar and able to use laptops and tables to complete tasks.

AVAILABILITY

• Must be available to work all shifts between the hours of 8:00 AM and 6:00 PM, Monday - Friday and Saturday 9am-1pm.
• Scheduling is based on the need of the cashiering site

LANGUAGE SKILLS

• Ability to read, write, and speak English and/or Spanish

MATHEMATICAL SKILLS

• Ability to add, subtracts, multiply and divide

REASONING ABILITY

• Ability to apply common sense understanding to carry out simple one or two step instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90 % Standing 10 % Sitting ___% Lifting

• Sitting and standing for long periods

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.