Guest Service Rep.

$1,000 RETENTION BONUS!

The Guest Service Representative will assist our guests with reservations, checking in and out of the hotel, and informing players of new promotions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for completing transactions such as: registering hotel guests and assigning rooms, guests and player account maintenance, signing up new members, coupon redemption, awarding comps, and describing benefits of membership to qualified members.
• Greet all guests and determine how to best assist them.
• Issue room keys to guests at check-in
• Blocks rooms for groups, VIPs, and casino departments.
• Respond to all guest inquiries. Provide guest satisfaction through assistance, direction and information.
• Resolve complaints to ensure guest satisfaction.
• Assist with casino events and promotions, as required.
• Handles a cash bank.
• Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or GED required. Experience in a front desk or players' club role in a similarly sized property strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

No requirements.

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Knowledge of the Property Management System LMS is strongly preferred. Microsoft Office skills required.