Customer Care Front Desk Associate

Job Overview: We are seeking a friendly and organized Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional hospitality and ensuring a seamless experience for our visitors. Your duties will include managing reservations, answering phone calls, and providing general information about our hotel and its services. If you have a passion for customer service and are interested in working in a fast-paced and dynamic environment, we encourage you to apply for this exciting role. Responsibilities: - Welcome guests and provide a warm and welcoming environment. - Manage reservations, check-in and check-out procedures, and ensure that guests have a comfortable and enjoyable stay. - Respond to phone calls and answer questions from guests and other departments. - Handle guest inquiries and resolve any issues promptly and efficiently. - Process payments and handle room changes and cancellations. - Maintain accurate records and provide detailed information about hotel policies and services. - Provide support to other hotel staff as needed. - Maintain a clean and organized front desk area. - Ensure compliance with hotel policies and procedures. Other duties as assigned. Experience: - Previous experience in the hospitality industry is preferred, but not necessary. - Prior experience working in a hotel or resort is a plus. - Excellent customer service skills. - Strong communication and organizational skills. - Ability to work in a fast-paced environment and handle multiple tasks at once. - Proficiency with hotel management software and phone systems. Skills: - Strong customer service skills. - Experience in the hospitality industry. - Familiarity with hotel management software. - Knowledge of hotel policies and procedures. - Ability to handle cash and credit transactions. - Excellent phone etiquette. - Strong organizational and communication skills. - Ability to work in a team environment. - Basic computer skills.

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 25 - 35 per week

Ability to Commute:
Bennington, VT 05201 (Preferred)

Ability to Relocate:
Bennington, VT 05201: Relocate before starting work (Preferred)

Work Location: In person