Guest Service Agent/Night Auditor

Responsibilities

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests' requests.
Actively listen to and resolve complaints
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
Recommend local tourist spots, including places to dine, shop and sight-see

Skills

Hands-on experience with Hotel Management software (PMS)
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Ability to work flexible hours
Strong sense of responsibility and a professional presentation

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Night shift
Weekends as needed

Ability to Commute:
Traverse City, MI 49686 (Required)

Ability to Relocate:
Traverse City, MI 49686: Relocate before starting work (Required)

Work Location: In person