Host Marketing

Position Summary:

Responsible for assisting with on-property and off-property marketing events, promotions, and special events. Focus on building relationships with casino guests to drive loyalty and encourage return visits.

Essential Duties and Responsibilities:

• Assist with promotions and events as assigned.
• Assists at all on-property and off-property marketing events, promotions and special events as necessary.
• Handles customer requests and service issues on the casino floor
• Identifies mid-level and high-worth patrons on the casino floor and makes introduction
• Refers new and/or existing customers to Sr. Executive Host group based on established criteria
• Inputs reservations for comps, special events, promotions and other Marketing requests
• Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
• Works all scheduled assignments on the floor: High Limit Rooms, Player’s Club, Slot Floor, Pits
• Answers all phone calls and responds in a timely manner
• Handles difficult guests and situations in a calm, professional and prudent manner
• Maintains close ties with customers to build loyalty
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.

• Perform outbound sales services (Growth and Reactivation) according to defined and targeted lists of Sales Leads
• Use traditional telemarketing efforts to develop and grow players; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.
• Develop player base by promoting Rush Rewards to qualified gaming guests; invite guests to utilize the amenities of the program in order to develop customer loyalty.
• Award customer complimentaries based on gaming action and program guideline.
• Coordinate guest visits including hotel trips, meals and events, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Maintain discretion in communication to or about customers and player accounts or circumstances.

• Perform other duties as assigned

Qualifications (Knowledge, Skills, and Abilities):

• Bachelor degree preferred.
• Ability to successfully fulfill the pre-employment process, including licensing
• Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and peers.
• Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino gaming floor.
• Must possess planning skills and demonstrate the ability to handle and prioritize multiple tasks.
• Must maintain a thorough knowledge and understanding of player tracking and analysis system
• Must have experience resolving problems decisively and timely, and adapting to changes as well as experience determining when senior leadership assistance is necessary for problem solving.
• Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise.
• Must be able to remain in a stationary position for a majority of an entire shift.
• Must be able to traverse through the Casino to arrive at assigned locations.
• Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Must be able to lift and/or move objects up to 25 lbs.
• Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, and player tracking/ casino management software), procedures and regulatory requirements.