Housekeeping Lead

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Ensure guest satisfaction through prompt, efficient and friendly service.
• Supervise room attendants on shift, including room assignments, conduct all room inspections and redirection as needed, and coordinate supply needs.
• Assist housekeeping leadership with staff schedules, employee training and performance counseling and evaluations.
• Trains and performs routine functions of the Room Attendant position as needed for four diamond standards.
• Coordinate preventative maintenance needs and ensure quality housekeeping services.
• Coordinates housekeeping duties with utility maintenance and front desk staff, communicating room availability, stay over's, room maintenance needs, and special set-up/take downs for scheduled groups/meetings.
• From the daily room checklist, access the HMS system to indicate room availability.
• Assist Supervisor with administering the lost and found policy, as outlined by policy.
• Coordinate with the houseperson, the removal of soiled linens, and carts and supplies maintenance.
• Assist guests with supply requests and/or household services promptly and efficiently.
• Will support cleaning and preparation of rooms for Guests as needed.
• Promotes a clean, safe and healthy work environment always for team members and guests.
• Ensure that operation of equipment, tools and materials is handled in a safe and efficient manner.
• Report any damages, lost, and found items and/or unusual occurrences immediately.
• Promote internal guest service standards through courteous and respectful behavior.
• Knowledge of proper cleaning techniques.
• Ability to maintain a consistent pace throughout the shift.
• Maintains all guest rooms at hotel and 4 diamond standards.
• Completes assigned work without disturbing guests.
• Must be able to interact and effectively communicate with guests.
• Maintains a safe work environment.
• Assist in monthly linen inventory process by counting the pieces of linen either in linen closets, guest rooms and storages.

Requirements/Qualifications/Skills:

• 2+ years’ experience of guest room attendant experience from a AAA rating property.
• Effective communication in English, both verbal and written.
• Flexibility to work various shifts.
• High attention to detail
• Proficient is MS systems.
• Must be able to acquire and maintain an appropriate gaming license.
• Ability to work in pet friendly areas.

Certificates and Licenses

Team members must be able to qualify for licenses and permits required by federal, state and local regulations.

• Ability to earn and maintain Gaming License.

Physical Requirements

The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility and dexterity to make beds; clean hotel rooms.
• Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties.
• Must be able to read, write, speak and understand English.
• Must be able to see small objects in poorly lit areas.
• May be exposed to chemicals.
• Must be able to stand and walk for the entire shift.
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
• Must be able to work at a fast pace, efficiently.
• Must be able to operate in mentally and physically stressful situations
• Must be able to work a flexible schedule including weekends, evenings and holidays
• Ability to work safely while performing repetitive tasks
• Ability to dust all room surfaces; high and low
• Flexibility in movement to clean toilets, mirrors and bathtubs.
• Must be able to work on hand and knees for and extensive period.
• Ability to work around dust, pet dander/hair without any adverse reactions