Front Desk Associate - Full Time

Pay Range: $21.25 - $26.19

Day Shift (Thursday- Monday, off Tuesday & Wednesday)

Horizon House is actively seeking a Front Desk Associate. This position serves as the first point of contact for residents, staff, guests, and vendors. This role is essential in fostering a welcoming and secure environment while delivering exceptional customer service.

Duties to include:

• Answers and directs incoming telephone calls and on-site visitors to the appropriate party or voicemail.
• Creates and maintains an environment that translates the mission and values of Horizon House into daily actions that maintains the maximum well-being of all customers served.
• Coordinates and collaborates with other departments in the delivery of services.
• Ensures consistent action is taken by all employees, residents, vendors and visitors to comply with HIPAA security/privacy regulations per Horizon House policies and practices.

The ideal candidate will possess:

• High School Diploma, GED or equivalent.
• One (1) year of receptionist, customer service, hospitality or administrative support experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and comfort with web-based systems.
• Strong effective verbal and written communication skills.
• Ability to remain composed and professional in all interactions, including emergency situations.

Great Reasons to Join Horizon House!

• Amazing Benefits Package with Low Deductibles: Medical, Dental, and Vision Benefits*
• Paid Time Off - up to 5.5 weeks*
• Discounted Costco Membership
• Discounted Meals; 40% off
• 403(b) Retirement & Company Match
• Company Paid Training opportunities
• ORCA Card Discount
• Discounted On-Site Parking
• Tuition Reimbursement/Scholarship Program - up to $24,000 per year including your dependents*
• FREE Gym and Pool access for employees
• Student Loan Assistance Program - up to $1,200 per year
• Fun and Exciting Staff Events

*PTO, Benefit plan options, and rates may vary based on the number of hours worked and length of service.

Confidentiality Requirements:

Employee accesses, uses and/or discloses Protected Health Information, as defined by HIPAA, only to the extent minimally necessary to accomplish essential job functions. Employee practices appropriate safeguards to prevent unauthorized access, use and/or disclosure of PHR (paper, electronic and oral) within his/her work area.

Horizon House is an equal opportunity employer and seeks to attract and retain the most qualified individuals without regard to race, color, religion, national origin, gender or gender identity, sexual orientation, age, genetic information, disability, or veteran status. Learn more about what it means to be an Equal Opportunity Employer.

All staff must demonstrate the legal right to work in the United States. Horizon House is an E-Verify employer. All applicants offered a role must pass a DSHS background check, and drug screening.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodations while seeking employment, please email ... . or call ... with the nature of your request.