Concierge

Concierge

Job ID

232271

Posted

14-Aug-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Administrative, Property Management

Location(s)

Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America

About The Role:

As a CBRE Concierge, you will serve as the hospitality hub for guests and tenants visiting the designated building, delivering best-in-class customer service. This includes providing wayfinding and information services, supporting leasing and orientation tours for the complex, and partnering with client and retailer teams to amplify building events and initiatives.

This job is a full-time on site role within the Real Estate Experience function and will report into the on-site program lead.

What You'll Do:

• Act as the face of hospitality for the complex, representing the CBRE and client brand by delivering world-class customer service. Proactively greet tenants and visitors with friendly and welcoming demeanor.

• Provide wayfinding assistance, information and other applicable services to tenants/visitors throughout the property.

• Provide support for leasing tours for prospective office and retail tenants including coordination of access, F&B and gifting, establishing a tour path, and maintaining up-to-date knowledge of complex services, events and initiatives.

• Support Property Management in driving onboarding programs for incoming tenants including providing orientation tours and welcome gifts, and coordinating welcome signage.

• Maintain retail discount program for tenants available through various digital platforms, including ensuring discounts are still active and updating with seasonal changes.

• Support gift card sales for the precinct including processing transactions

• Record, log and respond to requests for information and services through various digital platforms. Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Offer solutions in a professional manner committed to customer service.

• Coordinate with administrative assistants to provide VIP arrival services for select guests including greeting at point of arrival, expedited security experience, arrival beverage service and other support services as directed.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.

• Contribute to monthly data tracking and assist in preparing monthly reporting for clients.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or GED with 2+ years of job-related experience. Experience in luxury retail preferred.

• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function

• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Excellent organizational skills with a master-level inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidates education, training, and experience. The minimum salary for the Concierge position is or $22.00 per hour and the maximum salary for the Concierge position is or $26.45 per hour. The compensation that is offered to a successful candidate will depend on the candidates skills, qualifications, and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ... or via telephone at +... (U.S.) and +... (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)