Lead Service Valet - Park Place Lexus of Plano

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Lead Service Valet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Lead Service Valets who will help us redefine the car-buying experience. Does this sound like you? Apply now!

The primary purpose of the Lead Service Valet position is to ensure an extraordinary client experience while creating client advocates. Serves as a role model/servant leader and ensures that the core values of the company are encompassed in behavior at all times. Strives to contribute to the store's efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members' requests for information or assistance that will help them serve our guests).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Recognizes and praises team members for exceptional performance and providing great guest expectations.
• When making a request or communicating a decision, explains the "why" behind it.
• No task is beneath him/her; willing to perform routine tasks when needed.
• Is humble - whenever possible, gives credit to others instead of him/her self.
• When others make honest mistakes, doesn't hold it against them and views it as a learning experience.
• Actively invites team members' ideas, questions and concerns.
• Encourages team members to ask for help or support and genuinely welcomes the opportunity to assist.
• Attentive when others are speaking (e.g., good eye contact and no looking at his/her mobile device.
• Encourages team members from different departments to collaborate in ways that enhance the guest experience.
• Greets clients
• Escorts client to appropriate member
• Parks cars in designated areas
• Retrieves cars for clients
• Finds and installs license plates
• Notifies Assistant Service Manager (ASM) or Estimator if client is waiting
• Keeps service drive free of vehicles
• Maintains strict adherence to dealership policy on client vehicle care and operation
• Alert Manager to any damage to clients' vehicles
• Maintain cleanliness of service drive and make sure it is clear of debris
• Drives clients to requested destination as needed
• Assist clients at the car wash and Express Pay podium
• Help with car wash as needed

JOB REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to serve the client. A positive attitude and willingness to be a team member are essential to this position.

BEHAVIORAL COMPONENTS NEEDED FOR SUCCESS

• Support the vision, purpose, and core values (Grit, Owning It, Unwavering Integrity, and People Passion) of Park Place Dealerships
• Communicate effectively and professionally both verbally and written
• Function as an effective team member while supporting the efforts and concepts ofother departments as needed
• Sense of urgency
• Pro-active
• Self-motivated