Front Desk Administrator

This role is responsible for creating a welcoming environment, handling reservations and inquiries, and providing exceptional concierge services with a deep knowledge of both the hotel’s heritage and the local Tallahassee area. The ideal candidate possesses impeccable communication skills, a calm and professional demeanor, and a passion for creating memorable moments for every guest.

salary: $15 - $16 per hour
shift: First
work hours: 7 AM - 3:30 PM
education: No Degree Required

Responsibilities

• Guest Reception: Greet all guests with genuine warmth and professionalism, managing the check-in and check-out processes efficiently and seamlessly.
  
  
• Reservations Management: Handle room reservations via phone, email, and online channels. Process cancellations, revisions, and information updates with accuracy and care.
  
  
• Concierge Services: Act as a knowledgeable local expert, providing guests with recommendations for dining, attractions, and events. Share insights into the hotel's unique history and architecture.
  
  
• Communication Hub: Manage a multi-line phone system, directing calls and guest inquiries to the appropriate departments. Ensure clear and timely communication with Housekeeping, Maintenance, and Management.
  
  
• Problem Resolution: Address and resolve guest issues or complaints with empathy, patience, and empowerment, ensuring guest satisfaction is restored.
  
  
• Administrative Duties: Process payments, manage a cash drawer, and maintain accurate guest records. Assist with night audit procedures and prepare daily reports as needed.
  
  
• Uphold Brand Standards: Maintain a pristine and organized front desk area, always presenting a professional appearance and attitude that reflects the hotel's prestigious brand.
  
  

The essential functions of this role include:

standing for 3 hours at one time

Skills

Front Desk

Secretary - Admin Assist

Front Desk Coordination

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.