Guest Services/Lobby Attendant - Part Time

Holiday Inn Club Vacations look for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

This position will be responsible for assisting owners / guests with their luggage during the arrival, departure and or upon request including but not limited to room moves. He / She must be able to work collectively with the Signature Concierge to ensure a seamless check in experience. This person contributes for the overall guest / owner experience and must have the ability to address any concerns, questions and or request an owner / guest may have during their stay.

ESSENTIAL DUTIES AND TASKS:

• Provide room orientation and assist owners/guests with their luggage.
• Deliver requested amenities.
• Assist in obtaining transportation to various resort locations.
• Provide directions to the local resort and surrounding areas.
• Maintain lobby cleanliness.

• Candidates will have three plus years of related hospitality experience preferably within a Guest Services / Bellman environment.
• Experience working in a Resort Front Office environment including previous work in a customer service capacity is desired but not required.
• Education requirements include a high school diploma or equivalent.
• Proficient in Microsoft Office, Excel, PowerPoint, Word.

• Must be knowledgeable of the resort amenities and activities that occur.
• Must be knowledgeable of the Orlando attractions, area and activities that occur.
• Some knowledge of current PMS.
• Ability to check in and out guests using current PMS.
• Ability to review and talk about owner records.
• Ability to make keys.
• Some knowledge of Asgard.
• Some knowledge of Salesforce.
• Ability to book various reservations through approved vendors.
• Ability to speak and understand fluent English.
• Ability to speak and understand multiple languages is preferred.
• Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.
• Must have strong verbal skills to communicate to the guests / owners.
• Must be able to promote a positive, friendly, welcoming and “at your service” environment.
• Must be able to recognize owner / assigned guests by name.
• Ability to address adverse situations to guest’s satisfaction mirroring STAY REAL behaviors.
• Ability to resolve adverse situations limiting management involvement.
• Ability to receive negative / constructive comments by guests.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.