Lead Guest Services Agent

LEAD GUEST SERVICES AGENT

Hyatt Vacation Club

Hyatt Vacation Club at Ka'anapali Beach

US - HI - Lahaina

Posted: Aug 16, 2025

Summary

Hourly Rate: $34.70

Are you looking for a place w meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreamse true for travelers around the world in a supportive, friendly, and beautiful work environment. As a LeadGuest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, w everyone is connected by care and inclusivity.

W great benefits lead to a life fulfilled.

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

Quarterly celebrations for associate of the quarter - winner receives monetary award and covered parking spot

Discounted work shoes

Free bus pass

On-site free parking

40% discount to onsite food outlets

Company branded hats and jackets for outdoor associates

As a LeadGuest Services Associate, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.

Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

Wee and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always followpany policies and safety procedures.

To Be a LeadGuest Services Associate at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent onpany policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employermitted to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location w Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party managementpany that is responsible for all employment benefits and obligations at this location.