Front Office Agent

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

As a Front Office Host, you are the first point of contact for our guests and play a vital role in creating a welcoming and memorable stay experience. You will be responsible for delivering exceptional service during the check-in and check-out process, handling guest inquiries, and ensuring smooth daily operations at the front desk. This position requires a warm, professional demeanor, attention to detail, and a genuine passion for hospitality. The hourly rate for this position is $29.79.

Key Responsibilities include\:

• Welcome and check in/out guests with efficiency and warmth

• Handle guest requests, inquiries, and concerns with promptness and professionalism

• Process payments and maintain accurate guest accounts

• Collaborate with Housekeeping, Engineering, and other departments to ensure guest satisfaction

• Provide information about hotel services, amenities, and local attractions

• Maintain a clean and organized front desk area

• Uphold brand and service standards at all times

• Assist with overnight responsibilities, including audits and reporting, as needed

• Support colleagues and contribute to a team-oriented environment

What We Offer\:

• Competitive hourly pay

• Opportunities for advancement within the hotel and company

• A dynamic and supportive work environment

• Complimentary meals during shifts

• Hotel discounts and other employee perks

Join our team and help create unforgettable experiences for our guestsone warm welcome at a time.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

View our Virtual Reality Experience to spend a day in the life of a hospitality professional at a full-service hotel.

• Previous customer service or hospitality experience preferred

• Excellent verbal and written communication skills

• Ability to multitask and remain calm in high-pressure situations

• Professional appearance and demeanor

• Proficient in basic computer systems; experience with property management systems is a plus

• This position requires open availability, including\: Weekends, Evenings, Overnights and Holidays