Room Service Wait Staff

The University of Texas MD Anderson Cancer Center
Houston, Texas
Full Time

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The Room Service Wait Staff position at MD Anderson Cancer Center in the Texas Medical Center works as the key link in providing excellent customer service to patients, caregivers and guests while delivering breakfast, lunch, and dinner to their room. Picking up the phone to order a nutritious, freshly prepared meal that's delivered by an attendant wearing a tuxedo might seem more common at a four-or five-star hotel than a cancer center, but Room Service programs like ours that provide efficient, high quality, cooked-to-order culinary options have become essential to ensuring a better patient experience.

This position will work 6am-2:30pm, with rotating weekends and holidays required. Ideal wait staff candidates will have a high school diploma or equivalent and at least one year of restaurant or hotel wait staff experience.

Hourly breakdown of salary range:
Minimum $18.00 - Midpoint $20.54 - Maximum $23.08

MD Anderson offers our employees:
- Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
- Group Dental, Vision, Life, AD&D and Disability coverage
- Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer paid life, AD&D and an illness-related reduced salary pay program
- Health Savings Account and Dependent Care Reimbursement flexible spending accounts
- Fertility benefits
- State of Texas longevity pay
- Extensive wellness, recognition, fitness, employee health programs and employee resource groups.

Much like the personalized cancer treatment our patients receive, our culinary and clinical nutrition teams design restaurant-style menus with fresh, cooked-to-order foods that are personalized to meet each cancer patient's dietary guidelines. Their choices can be delivered to their hospital rooms 365 days a year, from 6:30am to 9:30pm. Caregivers and guests of inpatients are also able to order quality meals with fresh ingredients designed by culinary experts.

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research, and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees, and the public.

Job Specific Competencies:

Orients patients to room service offerings. Assists patients and guests with menu selection. Assembles, delivers, and serves meals and nourishments. Utilizes knowledge of menu and modified diets to ensure that menu selections comply with prescribed diet, age-related needs, and other patient conditions. Communicates effectively with nursing and nutrition staff to coordinate meal service with other patient care functions. Prepares and delivers tube feedings. Retrieves trays, records food intake and returns trays to ware washing area. Inventories, assembles, and delivers supplies. Maintains sanitation of work area and equipment. Collects payment for guest trays. Create a positive interaction and outcome with all patients, guests, and staff by utilizing the interpersonal and customer service skills. Communicate effectively, assure accuracy, food presentation, and diet compliance, explain the menu selection process, assist patient with menu selection and reassure delivery and pick up within established time frame adhere to policies, guidelines, and procedures.

EDUCATION:
Required: High school diploma or equivalent.

EXPERIENCE:
Required: One year experience in a patient care or hospitality environment.

Preferred: At least one year of restaurant or hotel wait staff experience.

LICENSE/CERTIFICATION:
Must obtain a current Texas Food Handlers Certification within 30 days of entry into job.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

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