Case Aide/Greeter

Position Description

The Case Aide/Greeter greets and assists clients in connecting with CSO or directing clients to appropriate on-site services.

Duties and Responsibilities:

• Greet clients in a courteous manner. Assist customers with checking in and questions.

• Operates computer systems used to check in clients.

• Exercise privileged communication as related to the position and maintains expertise in the operations, functions, and scope of the department.

• May be trained to assist regional cashiers if needed.

• Performs other related duties as assigned.

• Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates, and members of the public.

• Work overtime as required.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Harris County is an Equal Opportunity Employer

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Requirements

Education:

• High School Diploma or G.E.D. equivalent from an accredited educational institution.

Knowledge, Skills, and Abilities:

• Type 30 words per minute.

• Able to lift heavy files, up to 25 - 30 pounds.

• Thorough knowledge of current office practices and procedures.

• Good working knowledge of current computer functions and procedures.

• Must have good customer service skills, must have good communication skills, verbal, non-verbal, written.

• Must have good decision-making skills and have good computer skills.

• Must be eligible for access to TCIC system.

Licensure:

• Valid Texas Drivers' License or Texas I.D. is required.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Previous experience working with computers and/or tablets. (Windows based)

General Information

Position Type and Typical Hours of Work:

• Regular Full-time | THIS IS NOT A CONTRACT POSITION. EMPLOYMENT AT WILL POLICY APPLIES.

• 40 Hours per week

• Schedule will fall with these operational hours:

• Monday - Thursday | 7:00am - 7:00pm

• Friday | 7:00am - 5:00pm

Salary:

• $3,076.67 - $3,515.20 Monthly
• Depends on Qualifications
• Based on 26 Pay Periods
• Plus, benefits

Work Environment and Physical Demands:

• While performing the duties of this job, the employee regularly works in an office setting.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and hear.

Organizational Relationships:

• Reports to: Office Manager of the Region/Program

Locations within Harris County include:

• Downtown: 49 San Jacinto Houston, TX 77002

• North Region: 9111 Eastex Freeway Houston, TX 77093

• South Region: 3330 Old Spanish Trail Houston, TX 77021

• West Region: 10585 Westoffice Drive Houston, TX 77042

• East Region: 1000 Lee Drive Baytown, TX 77520

• *May require travel to the Harris County CSCD regions as needed.

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

Do you have previous experience working with computers and/or tablets that are Windows based?

• Yes
• No

03

This role requires a Valid Driver's License (Texas upon hire) or Texas I.D. Do you have a Valid Driver's License or Texas I.D.?

• Yes, I have a Valid Texas Driver's License or Texas I.D.
• Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License or Texas I.D. prior to start date.
• No, I'm not interested

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

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