Concierge Coordinator

Concierge Coordinator

Elizabeth Adam Crump

3600 Mountain Road

Glen Allen, VA

#IND1

Position Summary:

The Concierge Coordinator serves as both an administrative partner to the Licensed Nursing Home Administrator (LNHA) and a point of contact for families and visitors. This dual role combines high-level administrative support with a strong focus on customer service to create a positive, seamless experience for all team members in the facility. The ideal candidate is highly organized, approachable, and passionate about delivering exceptional service while supporting the LNHA in ensuring operational excellence.

Essential Job Functions:

• Manage the LNHA's calendar, schedule meetings, and coordinate appointments to optimize time and workflow.

• Maintain an inviting and organized reception area that reflects the facility's commitment to hospitality and care.

• Monitor resident and family satisfaction, proactively addressing opportunities for service improvement.

• Support the planning and execution of resident and family engagement events, celebrations, and community outreach activities.

• Facilitate requests for resident services such as transportation, appointment scheduling, and personal needs.

• Coordinate welcome experiences for new residents and families, including orientation materials and facility tours.

• Respond promptly to resident and family inquiries or concerns, escalating to appropriate staff as needed to ensure timely resolution.

• Act as the first point of contact for families and visitors, greeting everyone warmly and professionally.

• Serve as a liaison between the LNHA and department heads, staff, residents, and family members to facilitate effective communication.

• Track and manage special projects, deadlines, and key performance indicators (KPIs) for the LNHA.

• Coordinate internal and external meetings, prepare agendas, take meeting minutes, and distribute action items.

• Assist with regulatory survey preparations and follow-ups, ensuring all required documentation is readily available.

• Organize and maintain confidential files and records in compliance with company policies and healthcare regulations.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree in business administration, healthcare administration, or a related field preferred.
• 3+ years of experience in an administrative, customer service, or hospitality role; healthcare or senior living experience strongly preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to maintain confidentiality and exercise sound judgment in a fast-paced environment.
• Professional, polished demeanor with a commitment to creating a welcoming environment for all.