Online Sales Concierge

Position Job Title: Online Sales Concierge

FLSA Status: Hourly / Non-Exempt

Job Location: Office

Position Summary

The Online Community Sales Specialist is someone who can expertly navigate the digital landscape to transform leads into lasting homeownership, ensuring top-tier experience for our customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Relationship Architect: Primarily responsible for crafting, nurturing and enhancing relationships to ensure an enjoyable and seamless homebuying experience for every customer.
• Lead Generation: Leverage digital platforms to engage and convert inbound leads through live chat, phone, video and online interactions.
• Manage internet and interest leads in a timely manner and ensure the MLS and internet information is represented correctly in all forms of electronic media.
• Develop a dialogue through phone and internet follow-up with prospects in order to drive appointments as well as physical traffic.
• Engage prospective buyers in a thoughtful and collaborative manner by actively listening; answering questions; highlighting promotions, community amenities and unique selling propositions; reviewing the variety of floorplans and flex options; and providing prospective buyers with enough information to generate interest for a home tour/site visit.
• Convert website visitors into leads and prospective sales by qualifying prospects so they can make decisions by narrowing choices and saving time. Assess prospect's needs and earn the right to schedule a community visit.
• Manager the Customer Relationship Management System (Lasso) which includes managing opt out e-mails, the Sales Department mailbox and developing systematic long-term follow up.
• Track and report all internet/lead results.
• Execute DRIP campaigns that are created by Marketing for new and existing prospective buyers and brokers to achieve hand-off and sales goals.
• Provide feedback to Sales Manager on lost prospects, lead quality and specials needed to increase sales velocity.
• Keep current with products, market trends and certifications:
• Product and community knowledge to assist in generating internet leads, plans, features and pricing.
• Community location story, interstates, shopping, and schools.
• Competition and competitive offerings such as sales incentives, new products, etc. Knowledge of local markets, real estate laws/rules, local and national trends, any government proposed regulations and economic trends related to the home-buying industry.
• Mortgage programs and maintain relationships with mortgage partner.

Managerial Responsibility:

This position does not supervise other employees.

Position Qualifications (Education, Skills, Experience):

Education

• College Degree Preferred

Credentials/Certifications

• Real Estate or broker's license for applicable states.

Experience

• One to two years new home sales experience preferred.
• Experience in internet sales or marketing, outside sales or lead generation preferred.

Skills

• Proficiency in MS Office applications (Outlook, Word, Excel) with advanced knowledge of CRM systems like Lasso along with experience and proficiency in Bomb Bomb Video E-mail.
• Strong verbal and written communication and presentation skills.
• Available to travel to NHC divisions for site visits and grand openings.

Benefits: In addition to competitive medical, dental and vision coverage, New Home Co. provides comprehensive benefits to eligible team members and their dependents, generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Requires the ability to bend, climb, lift 1-15 pounds, reach, see, stand, sit, hear, type and talk. This job is located in a standard office environment. Noise levels are typically low to moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. New Home Co. retains the discretion to add or change job duties at any time.