Registration Clerk

_Patient Registration Clerk/Insurance Verification _*SUMMARY*Check-in staff/Patient registration is responsible for operating an efficient front desk and providing excellent guidance on insurance, benefits, and copay matters to all PCJ patients.The check-in staff also performs secretarial and various general procedures associated with routine patient encounters.The check-in staff maintains a positive relationship with patients, family members, visitors, physicians and fellow employees.*ROLE AND RESPONSIBILITIES** Responsible for handling a high volume of calls requiring good judgement and decision-making skills.This includes calls to and from physicians, patients, patient family members, pharmacies, and other health related agents* Schedules appointments in computer* Verify patient's identity by scanning and saving I.D.s and insurance cards* Checking patients in by updating demographic and insurance information in computer* Verifying that each patient has active membership in their insurance plan* Verification of benefits and co-pays* Collecting co-pays and patient balances* Obtaining, recording and updating personal and financial information* Assisting patients who need help filling out new forms when needed* Run physician's schedule report to verify changes in schedule* Run self-audit and planning reports as designated* Check patients in and out of the system* Collect co-payments and patient balances as instructed* Review and total routes; balance receipts with the encounter forms after a.m./p.m.clinic as needed* Prepare patient charts for clinics by reviewing for any updates as needed* Be proficient in operation of office equipment and notifying appropriate staff of malfunctions immediately* Accepts changes to the front desk procedure with an open mind and positive attitude* Demonstrates awareness and sensitivity to Release of Information Guidelines in regards to clients' rights* Acts in a professional manner, reflecting the mission of Primary Care Joliet and compliant with policies, procedures, regulatory agencies and professional requirements.*KNOWLEDGE, SKILLS & ABILITIES** Ability to add, subtract, multiply and figure percentages on a calculator* Respond to requests from other departments in a timely, positive and pleasant manner* Demonstrate the ability to make decisions, take action and follow through on tasks* Critical attention to details* Proficient computer skills including Microsoft Office Suite* Strong customer service focus* Excellent communication skills* To be able to work M-F 11am-7pm*EDUCATION & EXPERIENCE*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.* High school diploma\** Two years of previous experience in a fast-paced medical environment\** Medical terminology and experience working with medical records preferred* Basic understanding of health insurance necessary*PHYSICAL DEMANDS*The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Ability to sit up for eight (8) hours* Ability to sit, talk, and hear in order to communicate properly with patients, physicians and other professionals* Ability to use hands and fingers for typing up to eight (8) hours a day* Ability to handle, feel, and reach with arms and hands to examine patients and assist patients* Specific vision abilities required by this job include close vision*\*Required education and experience*Job Type: Full-timeWork Remotely* NoJob Type: Full-timePay: $16.00 - $20.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Disability insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* Monday to FridayAbility to Commute:* Joliet, IL 60436 (Required)Ability to Relocate:* Joliet, IL 60436: Relocate before starting work (Required)Work Location: In person