Casino VIP Hospitality Host

Essential Job Functions :

• Greet guests in the casino and participate in social events and special promotions.
• Uses sound judgement and makes decisions following established comp and expense guidelines.
• Maintains close ties with customers to increase loyalty.
• Anticipates, responds to, and consistently meets or exceeds the needs of guests, including, but not limited to, accommodation arrangements.
• Seamless coordination with Account Development team, New Business Team, and employees throughout the property (e.g., Creditm Gaming, Hotel, and Food & Beverage) to create successful solutions for guest issues. Finds new customers based on criteria established by property leadership.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Standing/walking on the caino floor interacting with guests 80-90% of the shift.
• Handles demanding guests and situations in a calm, professional, and prudent manner.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with the highest levels of integrity and honesty.
• Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.

Qualifications:

• High school diploma or GED required
• Two or more years of experience in casino/hotel, customer service, host, or other account manager preferred.

Physical, Mental, and Environmental Demands :

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers throughout the entire shift.

• Must be able to stand and walk for extended periods.

• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.

• Must be able to respond calmly and handle many customers demands in a fast-paced environment.

• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.

• Must be able to lift and carry up to 25 pounds.

• Responds to visual and aural cues.

• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten-key, embosser, printer, and bar encoder.

• Must be able to tolerate areas containing secondhand smoke.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments). I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.