Part-Time Customer Service Specialist

Part-Time Customer Service Specialist

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Opportunity: 4-month contract

Schedule: Part-time

Location: FULLY REMOTE

Responsibilities:

• Answer incoming calls according to established procedures and performance standards.
• Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
• Understand questions/issues presented by the field managers; direct field managers to Helix; escalate information to others.
• Follow established payroll guidelines.
• Learn and understand Compass Payroll applications (SAP, MySTAFF, MyRequests, Helix, and other applications as assigned) to adequately support the workload.
• Process and respond to emails according to standard procedures.
• Process off-cycle checks according to standard procedures.

Qualifications:

• Bachelor's degree preferred.
• Effective oral and written communication skills.
• Payroll processing knowledge preferred.
• SAP experience preferred.

Category Code: JN003

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