Front Counter Shift Leader

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Our Mission

At Chick-fil-A I-10 and La Cienega our mission is to ensure every guest leaves with a S.M.I.L.E. We are looking for people with passion, people with a desire to serve others, and people with heart that will join our Chick-fil-A family and provide our guests a clean, efficient, and quality experience in a professional manner. Our Front Counter Shift Leaders serve on the frontline staff in a fast-paced, team environment of learning, excellence, and care. We are excited to serve our guests and impact our local community!

Job Description

• Demonstrates the ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• Properly manage a shift and ensure profitability and efficiency in the daily operation of the business.
• Oversee various hospitality areas: Front Counter, Register, iPOS, Drive-Thru, Dining Room.
• Provide exceptional service that aligns with Chick-fil-A standards and core values, which are: Purpose Driven, Here to Serve, Better Together, and Pursue What's Next.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor drive-thru, dining room, restroom, parking lot and overall facility cleanliness.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Continuously seeks opportunities for personal and team growth by embracing feedback and adapting to change.
• Stays composed and solutions-oriented under pressure, proactively addressing challenges while maintaining high standards of efficiency and hospitality.
• Maintains a positive working relationship and treats all employees with respect while providing them with encouragement and accountability.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Pay Rate

Starting rate at $23.50/hour.

Benefits of working with us:

• Competitive Pay
• Flexible Schedule
• Closed on Sundays
• College Scholarship Opportunities
• Career Options & Leadership Opportunities
• Positive Work Environment
• Medical, Dental, Eye and Life Insurance
• 401k Saving Options

Minimum age: 18 years old

Full-time availability must be able to work 30-40 hrs/wk

Saturday availability (Required for all team members)

2 years previous leadership experience required

An enthusiastic, positive attitude

A desire to learn and grow

A commitment to serve others

An attention to detail

Ability to work in a fast-paced and high-pressure environment

Direct a sense of urgency and move with purpose

Must have a source of reliable transportation