Guest Relations Porter - Winter 2025/2026
Big Sky, MT, US
3 days ago
Requisition ID: 1370
Salary:
$16.00 Hourly
Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.
LMR VISION
Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.
SUMMARY
As a Guest Relations Porter, you are one of the first and last impressions our guests will haveand every interaction is an opportunity to make their stay unforgettable. You'll bring a warm welcome, a reassuring presence, and a sense of care to every task, from carrying luggage and escorting guests to their cabins to ensuring pathways are safe and inviting. Your attentiveness, professionalism, and genuine hospitality help create the seamless, personalized service that makes our property feel like home.
The ideal candidate is someone who naturally connects with people, thrives in a dynamic environment, and takes pride in anticipating needs before they're spoken. You are energized by being active, enjoy working outdoors in all seasons, and find joy in small details that make a big difference. With a friendly smile and a can-do spirit, you'll help create an atmosphere where every guest feels valuedand every teammate feels supported.
ESSENTIAL DUTIES & RESPONSIBILITIES
Extend a warm and genuine welcome to arriving guests, assisting with luggage and ensuring a smooth arrival experience.
Escort guests to their accommodations, offering a brief orientation and answering questions to help them settle in comfortably.
Respond promptly and thoughtfully to guest requests, from delivering packages and amenities to assisting with special arrangements.
Safely transport guests around the property or to designated locations in ranch vehicles, offering friendly conversation and helpful information along the way.
Keep pathways clear and safe, assisting with snow removal and seasonal upkeep to ensure a welcoming environment in all conditions.
Support Front Desk operations by running timely errands across the property or to nearby vendors.
Coordinate with Housekeeping and Maintenance to ensure cabins are perfectly prepared for arrival.
Assist with check-ins and check-outs, helping make both arrivals and departures seamless.
Maintain a tidy, organized appearance in guest luggage storage areas, ranch vehicles, and the Outpost.
Step in to support other departments during peak seasons, fostering a spirit of teamwork and shared success.
Serve as a professional and approachable representative of Lone Mountain Ranch, embodying warmth, respect, and hospitality in every interaction.
QUALIFICATIONS
Valid driver's license and clean driving record required.
Must be at least 21 years of age to drive company vehicles per insurance.
Ability to lift and carry up to 75 lbs and walk long distances over uneven terrain.
Comfortable and confident driving in snow, ice, and varied weather conditions.
Exceptional interpersonal and communication skills with a naturally welcoming demeanor.
Positive, solutions-focused attitude with a willingness to adapt to changing needs.
Previous hospitality or customer service experience preferred, but not required.
Flexible availability including weekends, holidays, and evenings.
Ability to multitask and stay composed in a fast-paced, guest-focused environment.
WORK ENVIRONMENT
Frequent outdoor work in all weather conditions, including snow, rain, and cold temperatures.
Active, physical role requiring standing, walking, lifting, and driving for extended periods.
Regular use of company vehicles, radios, and communication tools.
Supportive, team-focused culture where collaboration and positivity are valued as much as skill.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for future employment, they may reapply but will be considered a new employee for all purposes.
HOURLY & SEASONAL EMPLOYEE BENEFITS
At Lone Mountain Ranch, in addition to a competitive hourly wage, we offer a range of benefits to make your experience more rewarding.
Seasonal Bonus Program:
All hourly employees are eligible for our seasonal bonus program.
You will receive $1 per hour worked and $1.50 per overtime hour worked.
Employees who terminate or resign before the season ends will not participate.
If the season is shortened due to business levels, you will still receive the bonus.
Employees in short-term contracted positions, like Lone Mountain Rangers, are also eligible.
Staff Cafeteria:
Enjoy access to our staff cafeteria, offering 3 meals a day and a variety of grab-and-go items.
Ranch Gratuity:
In addition to your hourly rate, you will receive a ranch gratuity unique to Lone Mountain Ranch.
Ranch-Wide Activities:
During the summer, you have free access (space permitting) to activities like horseback riding, Lone Mountain Rangers, and Yellowstone National Park tours, as well as yoga.
In winter, enjoy access to 50 miles of cross-country ski trails.
Arrival:
Complimentary transportation is provided to and from the airport.
Opportunity to Transition to Full-Time:
After working a minimum of 1560 hours over a 12-month period, you can transition to full-time status.
Full-time benefits include vacation and sick pay, medical insurance (with the Ranch covering 80% of premiums), and voluntary dental, vision, and life insurance (employees are responsible for 100% of the premiums for these benefits).
Big Sky, MT, US
3 days ago
Requisition ID: 1370
Salary:
$16.00 Hourly
Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.
LMR VISION
Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.
SUMMARY
As a Guest Relations Porter, you are one of the first and last impressions our guests will haveand every interaction is an opportunity to make their stay unforgettable. You'll bring a warm welcome, a reassuring presence, and a sense of care to every task, from carrying luggage and escorting guests to their cabins to ensuring pathways are safe and inviting. Your attentiveness, professionalism, and genuine hospitality help create the seamless, personalized service that makes our property feel like home.
The ideal candidate is someone who naturally connects with people, thrives in a dynamic environment, and takes pride in anticipating needs before they're spoken. You are energized by being active, enjoy working outdoors in all seasons, and find joy in small details that make a big difference. With a friendly smile and a can-do spirit, you'll help create an atmosphere where every guest feels valuedand every teammate feels supported.
ESSENTIAL DUTIES & RESPONSIBILITIES
Extend a warm and genuine welcome to arriving guests, assisting with luggage and ensuring a smooth arrival experience.
Escort guests to their accommodations, offering a brief orientation and answering questions to help them settle in comfortably.
Respond promptly and thoughtfully to guest requests, from delivering packages and amenities to assisting with special arrangements.
Safely transport guests around the property or to designated locations in ranch vehicles, offering friendly conversation and helpful information along the way.
Keep pathways clear and safe, assisting with snow removal and seasonal upkeep to ensure a welcoming environment in all conditions.
Support Front Desk operations by running timely errands across the property or to nearby vendors.
Coordinate with Housekeeping and Maintenance to ensure cabins are perfectly prepared for arrival.
Assist with check-ins and check-outs, helping make both arrivals and departures seamless.
Maintain a tidy, organized appearance in guest luggage storage areas, ranch vehicles, and the Outpost.
Step in to support other departments during peak seasons, fostering a spirit of teamwork and shared success.
Serve as a professional and approachable representative of Lone Mountain Ranch, embodying warmth, respect, and hospitality in every interaction.
QUALIFICATIONS
Valid driver's license and clean driving record required.
Must be at least 21 years of age to drive company vehicles per insurance.
Ability to lift and carry up to 75 lbs and walk long distances over uneven terrain.
Comfortable and confident driving in snow, ice, and varied weather conditions.
Exceptional interpersonal and communication skills with a naturally welcoming demeanor.
Positive, solutions-focused attitude with a willingness to adapt to changing needs.
Previous hospitality or customer service experience preferred, but not required.
Flexible availability including weekends, holidays, and evenings.
Ability to multitask and stay composed in a fast-paced, guest-focused environment.
WORK ENVIRONMENT
Frequent outdoor work in all weather conditions, including snow, rain, and cold temperatures.
Active, physical role requiring standing, walking, lifting, and driving for extended periods.
Regular use of company vehicles, radios, and communication tools.
Supportive, team-focused culture where collaboration and positivity are valued as much as skill.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for future employment, they may reapply but will be considered a new employee for all purposes.
HOURLY & SEASONAL EMPLOYEE BENEFITS
At Lone Mountain Ranch, in addition to a competitive hourly wage, we offer a range of benefits to make your experience more rewarding.
Seasonal Bonus Program:
All hourly employees are eligible for our seasonal bonus program.
You will receive $1 per hour worked and $1.50 per overtime hour worked.
Employees who terminate or resign before the season ends will not participate.
If the season is shortened due to business levels, you will still receive the bonus.
Employees in short-term contracted positions, like Lone Mountain Rangers, are also eligible.
Staff Cafeteria:
Enjoy access to our staff cafeteria, offering 3 meals a day and a variety of grab-and-go items.
Ranch Gratuity:
In addition to your hourly rate, you will receive a ranch gratuity unique to Lone Mountain Ranch.
Ranch-Wide Activities:
During the summer, you have free access (space permitting) to activities like horseback riding, Lone Mountain Rangers, and Yellowstone National Park tours, as well as yoga.
In winter, enjoy access to 50 miles of cross-country ski trails.
Arrival:
Complimentary transportation is provided to and from the airport.
Opportunity to Transition to Full-Time:
After working a minimum of 1560 hours over a 12-month period, you can transition to full-time status.
Full-time benefits include vacation and sick pay, medical insurance (with the Ranch covering 80% of premiums), and voluntary dental, vision, and life insurance (employees are responsible for 100% of the premiums for these benefits).
Job ID: 489798373
Originally Posted on: 8/17/2025
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