Hotel Housekeeping Coordinator

• Please note: resume is required for this position.

Pay Rate: $17.00 an hour with $2.00 an hour additional shift differential on Saturday and Sunday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Advise Supervisors and Room Inspectors of room vacancies
• Track and follow up on performance reviews, counseling and attendance logs
• Track and follow-up on lost and found items
• Perform general office duties, including but not limited to sorting / distributing mail, answering incoming calls, following up with the messaging system, and maintaining the filing system
• Perform housekeeping duties, including but not limited to, ordering supplies, organizing closets, performing monthly room inspections, completing payroll and incentive reports, maintaining monthly linen and supply inventory, maintaining the GEMS system/service calls, and maintaining shift reports as needed.
• Maintain all training, training materials and policy and procedure manuals
• Communicate effectively and timely with supervisors and managers as necessary.
• Assist other staff with daily tasks, including cleaning hotel rooms, as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• High School Diploma/GED or equivalent experience
• 1 year office administration experience
• Proven knowledge of office equipment and practices
• Proven phone skills

Required Skills:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Proven to accurately type 40 WPM
• Strong conflict resolution skills

Required Abilities:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to remain focused for extended periods of time
• Ability to answer a multi-line phone system in a professional and courteous manner

PHYSICAL DEMANDS

• Must be able to walk, stand or sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 25 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the laundry area, which includes exposure to cleaning chemicals and fumes, cigarette fumes and extreme heat; May have to go onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact