Guest Service Agent

Property About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

At the Renaissance Newport Beach we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Renaissance Newport Beach can mean for you!

Overview

Job Description

As a Guest Service Agent, you are the first point of contact and the lasting impression of our hotel. You’ll welcome guests with genuine hospitality, assist with check-in/check-out, resolve challenges with professionalism, and ensure every stay feels effortless.

Duties and Responsibilities

• Welcome guests warmly, providing attentive and personalized service.
• Complete check-in/check-out efficiently, ensuring accuracy with reservations, payments, and room assignments.
• Verify credit cards/IDs, process payments, balance assigned house bank, and post charges to guest accounts.
• Share hotel amenities, promotions, and local recommendations to enhance the guest experience.
• Answer calls and messages promptly, offering clear, friendly communication.
• Handle guest concerns with empathy and ownership, turning challenges into positive outcomes.
• Stay calm and professional during peak times or emergencies.
• Collaborate with other departments to ensure seamless service delivery.

Other:

Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Coordinate with bell staff for guest assistance.
• Manage guest mail, faxes, and small packages.
• Perform administrative tasks such as filing, copying, or assisting reservations/PBX as needed.
• Other duties as assigned by the leadership team.

Physical Requirements:

• Ability to stand/walk for extended periods (up to 8 hours).
• Frequent bending, stooping, and stretching.
• Lift/push/pull up to 50 lbs. regularly.
• Ability to move easily and use hands to perform jobs tasks.

Qualifications

What We’re Looking For

• A warm, engaging personality with a passion for hospitality.
• Strong communication and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Previous hotel/front desk experience a plus, but not required, we provide training!

Compensation Range

The compensation for this position is $19.00/Hr. - $21.00/Hr. based on qualifications and experience.