Night Auditor (Part-Time)

Are you a natural guide looking to share your expertise, experience, and excitement for the outdoors with others? Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to be a part of our team at Field Station and join our adventure.

Field Station Joshua Tree is seeking a Front Desk Night Auditor to help maintain the cleanliness and organization of all guest accommodations and public space according to Field Stations standards as they relate to hotels. Candidates may also work for both AutoCamp Joshua Tree and Field Station Joshua Tree to gain more hours.

AutoCamp Hospitality Group has always been widely passionate about getting people outdoors together and helping them inspire a love for the environment. Our first brand, AutoCamp, has revolutionized alternative lodging by blending the spirit of the American camping experience with the service and design of a boutique hotel. The success of AutoCamp inspired us to create our newest brand - Field Station - an inspiring and inclusive modern lodging and retail brand for the active outdoor community.

Located in some of the most iconic outdoor destinations, Field Station makes it even easier for everyone to get outside more often. Our first location opened in Moab, Utah in Spring 2023.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamps policies.
• Collect and distributes messages for guests.
• Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamps services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Follow through and complete Supervisors checklist by end of shift.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
• Attend department meetings.
• Perform any other duties as requested by Supervisor.

DESIRED SKILLS AND EXPERIENCE

• Ability and Comfort in Working with Cloud Based Applications
• Preferred: Knowledge of Google Suite products.
• Preferred: Customer service background.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• No educational requirement.
• Preferred: College degree in hospitality, business administration or similar.

THE RIGHT PERSON WILL.

• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be a MacGyver, and able to find solutions when issues arise.