Front Desk Receptionist

Front Desk Receptionist OBGYN Texas Health Hugley Affiliate of AdventHealth

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday Friday; 8:00am to 5:00pm

Location: 11803 S Freeway, Suite 206 Burleson, TX 76028

The role you'll contribute:

This role is responsible for creating an amazing experience through patient-centric activities including patient acknowledgement and assistance in the retail clinic environment. The Patient Care Tech is visible at the front desk 85 % of the time and is responsible for the overall patient flow through the clinic.

The value you'll bring to the team:

• Ensures the smooth operations of the clinic with the goal of a positive patient experience with every encounter.

• Greets patients with a smile and assists patients through self-scheduling (kiosk/online).

• Proactively manages patient waiting area by addressing patient needs and communicates wait times.

• Fills patient cancellation slots efficiently in keeping schedules booked for the provider.

• Communicates in a cordial, professional manner with patients via phone and in person to meet the patients needs as soon as possible.

• Advocates services (range of sick services, flu-shots, vaccines, sports/camp physicals). Ensures all patients are asked to complete customer engagement survey. Generates customer awareness of the clinic and its services in the store by disseminating marketing materials and talking to customers. Ensures marketing materials are visible in patient waiting area.

• Assists in maintaining clinic cleanliness by cleaning exam rooms before and after patient use and at the end of the day and other duties as needed. Checks bathrooms for cleanliness and reports to provider as needed.

• Facilitates clinic and patient flow for the provider by preparing the patient in the exam room. Collects and enters all pertinent demographic data including insurance information, identification, applicable consent forms, chief complaint, medication list, medical/surgical history. Performs vital signs and point-of-care testing as requested by the provider.

• Elevates patient concerns/immediate patient care needs immediately to the Provider on duty in the clinic. Provides service as chaperone for exams as requested by provider and/or patient.

• Maintains correspondence, including offline packet and VIS forms.

• Performs daily inventory of medical/office supplies and communicates ordering needs to practitioner on duty.

• Assists provider in opening and end of day procedures.

• Attends scheduled Market Calls and participates in ongoing training as required. Communicates team needs effectively to the Clinic Manager to deliver superior service to our patients.

• Adjust schedule to meet market needs within clinic pairing.

The expertise and experiences you'll need to succeed:

Minimum qualifications:

• High School Diploma or equivalent

• 1 year of related work experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: Huguley Medical Associates

Schedule: Full-time

Shift: 1 - Day

Req ID: 25029296

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.