Hotel Front Desk Agent

Rockport Harbor Hotel Hotel Front Desk Agent Sign in to apply Rockport, ME Sign in to apply Be the Face of Hospitality - Join Us as a Hotel Front Desk Associate! Are you a people person with a passion for making others feel welcome? As our Hotel Front Desk Associate, you'll be the first smile guests see and the last farewell they hear. You're not just checking people inyou're creating experiences, solving problems, and setting the tone for an unforgettable stay. If you love making connections, thrive in a fast-paced environment, and have a knack for multitasking with a smile, this role is calling your name! At Bay View Collection, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience! We're looking for someone who is ready to go beyond in everything they do. Do you have a high attention to detail and a drive to get things done? If the answer is yes, then we've got the perfect opportunity for you. Come join a growing hospitality family! Be inspired...be recognized...be rewarded! Here's What You'll Do: Responsibilities would include, but are not limited to: Be the welcoming face and voice of our hotel: Greet guests with a warm smile and create a positive first and last impression. Handle check-ins and check-outs with efficiency and accuracy: Utilizing the hotel's property management software system, check guests in or out, program room keys, manage room assignments, enter guest notes when necessary, and ensure a positive front desk experience for our guests. Take Reservations: Be the primary person to receive and input hotel reservations from guests either by phone, computer, or in-person using the hotel's property management software system. Address guest inquiries and requests : Provide information about hotel amenities, local attractions, and services, going above and beyond to meet their needs. Resolve guest issues promptly and professionally: Handle complaints and concerns with empathy and find solutions to ensure guest satisfaction. Maintain a clean and organized front desk area : Ensure a welcoming and professional environment for fellow staff and guests. Process payments and maintain accurate financial records: Handle cash and credit card transactions with accuracy and efficiency. Collaborate with other hotel departments: Communicate and support effectively with housekeeping, maintenance, and other teams and departments to ensure a seamless guest experience. Answer phone calls and provide information: Handle incoming calls professionally, provide hotel information, or direct guest to the appropriate department. What we're looking for: Exceptional customer service skills: A genuine passion for helping people and creating positive experiences. Strong communication and interpersonal skills: Ability to interact effectively with guests and colleagues. Problem-solving abilities: Ability to handle guest issues and find solutions in a calm and efficient manner. Organizational skills : Ability to manage multiple tasks and prioritize effectively. Computer proficiency: Familiarity with hotel property management software and other relevant systems. Flexibility and adaptability: Ability to work in a fast-paced environment and adapt to changing situations. High school diploma or equivalent: Previous experience in customer service or hospitality is a plus. Why join us: Competitive Pay and Employee Perks: We offer a competitive hourly pay, Paid Time Off, employee discounts, and a Workplace Retirment Savings Plan. Growth Opportunities: We are committed to supporting our employees' professional development and career advancement. A Positive Work Environment: We foster a culture of teamwork, respect, and appreciation. Make a Difference: Be a part of creating a memorable and positive experience for every guest. Job Types: Full-time, Part-time Pay: From $18.00 per hour Benefits: Employee discount Flexible schedule Free parking Paid time off Referral program Retirement plan Ability to Commute: Rockport, ME 04856 (Required) Ability to Relocate: Rockport, ME 04856: Relocate before starting work (Required) Work Location: In person Conversations @Rockport Harbor Hotel Kick off the conversation by asking about salaries, interviews or anything else @Rockport Harbor Hotel. Explore more Bowls Find your happy place Read authentic reviews with a Glassdoor account. Only apply to jobs you love. Sign in