Brand Ambassador/Front Desk Help (part time, evenings + weekends)

JOB SUMMARY:

The Brand Ambassador is the first point of contact for hotel customers. This role oversees checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. The Brand Ambassador may also communicate with guests via phone, handling any problems with the guests hotel room. This individual must be available to work weekends, nights and holidays.

ESSENTIAL/PRIMARY DUTIES:

Checks in customers using computer programs and equipment and provide guests with directions to their room

Informs customers of all on-site amenities and any relevant information that is needed to use them

Handles and resolves guest complaints

Invoices and bills guests for their stay and services used

Communicates with guests to better understand their individual needs to provide them with the best service possible

Performs general office duties, such as filing, copying, answering telephones, and handling routine correspondence

SECONDARY DUTIES:

Performs other duties as assigned and respond to guest requests as necessary

EDUCATION and/or EXPERIENCE:

High school diploma with 2 years of experience; or equivalent combination of education and experience

COMPETENCY/SKILL REQUIREMENTS:

Fluent in basic computer skills to execute daily tasks

Strong verbal and nonverbal communication skills

Excellent conversationalist with a pleasant and professional personality

Quick problem solver

SUPERVISORY RESPONSIBILITIES:

No supervisory responsibilities