Lead Concierge

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether its your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:
As a Guest Services Agent at The Arrabelle, youll support both Concierge and Front Desk operationshandling pre-arrival planning, in-stay requests, check-ins, check-outs, and billing. This hybrid role is an exciting opportunity to deliver personalized service and expert support as part of a high-performing luxury hospitality team.

Job Specifications:

• Starting Wage: $22.00/hr - $24.23/hr
• Employment Type: Year Round (10-month)
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

Concierge Responsibilities:

• Assist with pre-arrival communication, logistics, special requests, and itinerary planning.
• Provide personalized recommendations for dining, activities, and local attractions in the Vail area.
• Coordinate guest services such as restaurant reservations, lift tickets, spa appointments, transportation, and more.
• Use the ALICE system to manage and track guest requests, service tickets, and internal communication.
• Maintain accurate vendor records, booking data, and guest preference information.
• Deliver in-room amenities, assist with floral and grocery orders, room escorts, and property tours.

Front Desk Responsibilities:

• Perform check-ins, check-outs, and room changes using the IQware reservation system.
• Assist guests with billing inquiries and ensure accurate posting of charges.
• Maintain knowledge of hotel policies, services, and amenities to support guest inquiries.
• Provide prompt, courteous service and ensure every guest is welcomed and acknowledged.
• Collaborate with Housekeeping, Bell/ Valet, Food and Beverage, and other departments to ensure smooth daily operations.

Job Requirements:

• 1+ years of experience in luxury hospitality, preferably in both Front Desk and Guest Services roles
• Familiarity with IQware reservation system (preferred)
• Proficiency using guest service software such as ALICE
• Strong interpersonal and communication skills
• Detail-oriented with excellent time management and multitasking abilities
• Knowledge of Vail and surrounding areas highly preferred
• Flexible schedule availability, including weekends, evenings, and holidays
• Team oriented mindset and a passion for creating memorable guest experiences

The expected pay range is $22.00/hr - $24.23/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 510833
Reference Date: 08/16/2025
Job Code Function: Concierge