Dental Front Desk Receptionist

Job Overview
We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing various administrative tasks. This role requires a strong understanding of medical terminology, excellent communication skills, and proficiency in handling multiple tasks in a fast-paced environment.

Duties

Greet patients and visitors warmly, ensuring a positive first impression.
Manage multi-line phone systems, directing calls appropriately and responding to inquiries with professionalism.
Schedule patient appointments efficiently while maintaining the clinic's calendar.
Verify patient insurance information and handle insurance verification processes.
Maintain accurate medical records and documentation in compliance with HIPAA regulations.
Assist with medical billing and coding tasks, including CPT and ICD coding (ICD-9 and ICD-10).
Review care plans and ensure proper documentation is maintained.
Provide clerical support including filing, typing, and managing correspondence.
Utilize Electronic Health Record (EHR) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms for patient management.
Support administrative functions within the medical office to enhance operational efficiency.
Requirements

Previous experience in a dental office is preferred.
Familiarity with dental collection processes and terminology is essential.
Proficiency in Microsoft Office Suite and other computer skills is required.
Experience with dental scheduling software and EHR systems is highly desirable.
Strong typing skills; familiarity with 10 key typing is a plus.
Bilingual candidates are encouraged to apply to enhance patient communication.
Excellent phone etiquette and customer service skills are necessary for this role.
Ability to work collaboratively within a team while managing individual responsibilities effectively.
Knowledge of health information management practices is beneficial. We look forward to welcoming a motivated Front Desk Receptionist who is eager to contribute to our teams success while providing outstanding service to our patients.