Employee Contract Receptionist 2025-02047

Description and Functions

GENERAL DESCRIPTION:

The Department of Workforce Services and the Division of Workers' Compensation's objective is to provide a continuum of services to our customers, including re-employment. This position is crucial in supporting the return-to-work goal. This position builds the foundation for excellent customer service and builds positive relationships through our front desk contacts.

Human Resource Contact: ...

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing the appropriate staff member.
• Performs various functions for staff and administration.
• Explains Division policy, procedures, and practices regarding general non-case-specific requests for information.
• Directs customers to appropriate claims analysts for case-specific information.
• Monitors and maintains fax machines/copiers and office printers.
• Distributes printed material appropriately.
• Performs troubleshooting and determines the need for professional technical assistance.
• Receives, date stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary.
• Processes outgoing correspondence for mail or FedEx.
• Responsible for the disposal of confidential printed information.
• Researches and retrieves information from case files using computer Coresuite and imaging systems.
• Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
• Responsible for file reproduction for the appellate process and research resolves and responds to record requests from other entities.

Qualifications

PREFERENCES/AGENCY PREFERENCES:

Preference may be given to those with an Associate's Degree in Business Office Communications.

Preference may be given to those with 2-4 years of progressive work experience in Business Office Communications.

KNOWLEDGE:

• Knowledge of applicable federal, state, and local laws, codes, regulations, and policies, technical processes, and procedures related to the Division of Workers' Compensation.
• Knowledge of techniques for providing a high level of customer service.

MINIMUM QUALIFICATIONS:

None - See "Preferences"

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Specific physical demands are not required to perform the work.

NOTES:

• FLSA: Non-Exempt
• This is an at-will Employee Contract position with limited State Benefits.
• Full-time, 40-hours-per-week position.
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about , including your rights and responsibilities.
• Former State of Wyoming employees who are rehired less than 31 days after their final day in their old agency must repay all leave payouts.
• Offers of employment will be contingent upon the successful completion of a background check.

Supplemental Information

Clickhere to view the State of Wyoming Classification and Pay Structure.

URL:

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.