Guest Services Agent (Full Time)

Location: Nederland, Colorado

Eldora is the backyard winter mountain playground for Greater Denver, Boulder County, and Colorado's northern Front Range. Eldora is located just outside of the charming mountain town of Nederland, Colorado, about 20 miles west of Boulder and less than 50 miles from downtown Denver.

Eldora strives to deliver Colorados Front Range the most memorable outdoor adventures to locals and out-of-town visitors. Eldora Mountain Resort employs up to 700 employees at peak season and has 680 acres of lift-accessible terrain for skiing and snowboarding, including a Woodward Mountain Park experience, and a world class Nordic Center.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free RTD EcoPass
• Employee housing available
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• 401k with up to 5% company match & immediate vesting
• Free reciprocal access for employees to other POWDR resorts & Colorado Ski Country resorts
• 50% day passes at IKON pass resorts (out of state & out of country)

Position Summary: The Guest Service Agent at Eldora is a front-line position that involves dealing with a potentially high volume of guests in a fast-paced environment. This position's responsibilities include greeting and assisting all guests, selling and fulfilling all mountain products including rentals, lessons, tickets, passes, programs, and food and beverage items. As a member of the Guest Services team, you will need to be proficient in the product offerings of Eldora and be a source of high-quality customer service to our guests.

Essential Functions/Major Responsibilities:

• Actively engage with all Eldora guests.
• Provide accurate product and mountain information to guests.
• Assist all guests with the online purchase flow.
• Maintain work area by cleaning and restocking supplies.
• Handle all inquiries and grievances in a professional and competent manner.
• Adheres to all company safety policies and procedures, actively contributing to a safe working environment for self, coworkers, and guests.
• All employees are expected to support Eldoras corporate responsibility commitment to protect the environment by participating in our Sustainable Transportation Program. This includes choosing alternative transportation, carpooling, using the employee shuttle, and avoiding onsite parking on weekends and peak days. These actions help reduce Scope 3 emissions, lead by example, and ensure adequate parking for our guests.
• Must be able to work weekends and holidays as required by resort operations.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Eldora, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Specific Job Skills:

• High school degree or equivalent.

Physical Demands:

• Bending, reaching, climbing, pushing, pulling& prolonged standing.
• Eye/hand coordination & visual concentration on equipment.
• Concentrated reading and writing.
• Must be able to lift and carry items up to 50 lbs.
• Variation in temperature from hot to cold.

Schedule:

• Non-Peak Days (M-F): 7:45am-4:30pm
• Peak Days (Sa/Sun/Holidays): 7:15am-4:30pm
• This schedule represents an average work week and is subject to change based on guest volume, operational needs, and weather conditions.

Compensation & Benefits:

• The proposed hiring rate of $19+ actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. Additionally, this position accumulates sick time.

POWDR-Eldora Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Eldora Mountain Resort in Boulder County, Colorado. 20 miles west of Boulder, CO. We are situated in the heart of Colorado's front range playground. All candidates must fill out an application to be considered for employment. All employees must align with the Play Forever program which implements our core values through support and execution Powdrs corporate responsibility commitment to protect the environment and support our community in Eldoras everyday operations. This will be posted for a minimum of 3 days or until the position is filled.