Hospital Concierge

About Circles Culture:

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:

In this role, you will provide prompt, courteous and customer-oriented services to patients and visitors. You will make recommendations, offer suggestions, and fulfill patient requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule between the hours of 10:00am-6:30pm during the week and weekends, hours will vary.

The pay rate for this role is $19.00 per hour. This is a part-time position with a variable schedule totaling in 17-25 hours per week.

Job Responsibilities:

• Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services such as:
• Deliver flowers, balloons, and personal items to the patients' room
• Order food from local restaurants for delivery
• Order flowers and gifts from local florists
• Provide driving directions
• Research local hotel suggestions and make transportation arrangements
• Visit patients via rounds and introducing our program information
• Promote meaningful relationships through engaging and informed conversation with Patients and Visitors via face-to-face interaction, phone, and email
• Track accomplishments and challenges, constantly evaluating the service levels and reports to supervisor
• Enter all Patient and Visitor requests into a central database
• Project an approachable and professional image at all times
• Maintain a general understanding of events occurring on the property
• Respond to patient and visitor requests in a professional, courteous, and timely manner, without exception
• Maintain a clean and organized working environment
• Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

Competencies:

• Manage and prioritize multiple tasks daily
• Ability to meet/exceed Productivity and Quality standards
• Excellent Written and Oral Communication Skills
• Ability to adhere to schedule
• Active Listening
• Desire for Continuous Learning
• Flexibility to adapt to changing tasks/priorities

Requirements

• 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
• Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
• HS Diploma required; Bachelor's degree preferred
• Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment

Benefits

• 401k with match
• Generous PTO policy - Accrue up to 7.5 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• Access to discount programs
• Two-week paid sabbatical every five years
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities