First Impression/Concierge Guest Services

Pay: $26.00 / hr

Schedule: M-F 9am-6pm

The Concierge Guest Services is responsible for the reception desk, greeting visitors and administrative or general office support.

Job duties

• (* denotes an essential function)

• *Perform work in reception according to established procedures

• *Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner

• *Welcome clients and visitors to the office with warmth and professionalism

• *Notify employees of visitor arrival and answer questions

• *Guide clients and visitors with appropriate instructions and hospitality for their needs

• *Provide high level, front of house services to clients and visitors

• *Utilize appropriate logs and/or tracking software for all assigned work

• *Meet contracted deadlines for accepting, completing, and delivering work assignments

• *Communicate with peers, supervisor or client on job or deadline issues

• Help foster a proactive environment of continuous service enhancement and relationship building with the client

• Handle sensitive and/or confidential documents and information

• Performs Quality Assurance on own, and work of others, if required

• May train more junior staff members

• Assist office services or other peer teams with workload, as needed

• Complete other administrative tasks as assigned by management

• Troubleshoot basic office equipment problems

• Adhere to Williams Lea policies in addition to client site policies

• Use equipment and supplies in a cost-efficient manner

Job qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

• Minimum 3 years experience preferably in a legal, banking or large corporate environment

• Reception, switchboard or administrative assistant experience preferred

• Ability and willingness to learn in the clients business and employees to handle calls and greet visitors more efficiently

• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience

• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools

• Familiar with general office procedures to meet and maintain client satisfaction

• Ability to work in a fast-paced, team environment, working both independently and collaboratively

• Ability to prioritize work, balance projects and meet deadlines in a timely manner

• Strong attention to detail with good organizational skills and emphasis on accuracy and quality

• Ability to handle sensitive and/or confidential documents and information

• Ability to make independent decisions that conform to business needs and policy

• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level

• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

• Must be self-motivated with positive can-do attitude

• Must be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

• This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site

• Ability to work overtime as needed

• Work is performed in a professional work environment

• Professional attire required

• Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies

• Must be able to work sitting down all or most of the time