Front Desk Agent

Pottsville, PA

1 DAYS AGO

21743459

Summary

Pottsville, PA

Competitive Salary

1 Years Experience

High school graduate or equivalency certificate (GED)

No Commisssion

40.00 hours per week / Day, Night Shift /Full-Time

Description

Job Title: Front Desk Agent/Night Auditor

Reports To: Front Desk Manager/Supervisor Summary To serve as the face of our business and senior management's connection with our guests. We're looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. ESSENTIAL FUNCTIONS

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.

Greets and completes established check-in procedures for arriving guests daily, using computerized methods to ensure guest satisfaction in the rooms requested.

Perform guest departure (check-out) daily by following computer procedures to close guest accounts and ensure accuracy on the folio.

Correct any problems that may have been added to the folio to insure a satisfied guest at check-out.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.