Hotel Front Desk Clerk

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. He or she is responsible for timely check-ins and check-outs. They maintain constant awareness of hotel occupancy. Answers telephones in a courteous, informative, and timely manner. Assists guest with coat check and luggage needs. Must maintain a fun and friendly attitude with employees and guests and ensure that areas are clean and safe for guests and employees.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive.

• Has the ability to work effectively and courteously with fellow employees.
• Has the resiliency to deal with difficult guests in all types of business conditions and answers customer questions in a courteous and professional manner.
• Responsible for accepting and confirming reservations. Registering all guests in and out of the hotel while ensuring that all proper credit and pertinent information is obtained. Maintains confidentiality and safeguards data.
• Responsible for various cash transactions, accurately counting and recording assigned funds and making change while following proper cash handling practices.
• Assure the safety and security of guests and employees.
• Assists guests with luggage as needed. Receive, stores and issues luggage as needed.
• Ability to work alone and perform assigned duties under frequent time pressures.
• Has a thorough knowledge of all special events and promotional activities. Assists guests with all reasonable requests.
• Completes all company required training within designated time frames.
• Audits all accounts to ensure that they are in balance. (night audit only) Prepare final reports of all accounts. Prepare daily report. Post room and tax revenues. Close day and roll date. (night audit only)
• Knowledge of the principals of auditing, balancing and closing of accounts. (night audit only)
• Act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a yes we can attitude, every guest every time.
• Other duties as assigned.