Guest Services Associate

Royal Gorge Cross Country, Sugar Bowl's Nordic Ski area, is now hiring Guest Services Associates for the 25/26 ski season! Associates will assist customers with all onsite customer service needs. Tasks will primarily focus around season pass, ticket, and retail sales, answering incoming calls and checking voicemail, and booking ski school sessions with guests. Associates may also assist the manager with inventory control, daily receipts and record keeping. This position is available as Seasonal Full-Time (2B) or Seasonal Part-Time (3).

Why Sugar Bowl?

Sugar Bowl Resort has been p roudly independent for over 80 years and is o ne of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski cult ure, Holl ywood and Walt Disney. This special community helped bring skiing to sunny California since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

Who you are

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Serve safe certificate for helping with food service.
• Possess ability to communicate with customers in a friendly and calm fashion in stressful situations.
• High school level reading and writing skills and the ability to do basic math consistent with end of day Point Of Sale closing.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

What you will do

• Provide excellent customer service to customers, employees and business partners
• Collect money from customers who purchase an area pass, ski school lessons, clinics, rentals, labor, retail food and beverage items. Operate POS and credit card machine
• Register students for ski school
• Answer ski areas telephone and base radio
• Provide assistance with retail shop items such as wax, clothing, and other merchandise
• Assist customers with equipment rental, collect forms, and fit customers with boots, skis, and poles
• Help keep inventory and rental shop in an orderly manner
• Fill drink cooler and help stock food for restaurant
• Assist with checking of season passes
• Maintain current knowledge, implements, and enforces Sugar Bowls policies, procedures, rules, and regulations
• Assist with snow removal including shoveling and clearing snow from walkways, stairs, equipment and other areas as needed

Winter Benefits

• Employer sponsored 401k plan after 1000hrs (and 1-yr)
• Excellent professional and training development
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our cafeterias
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.