Assistant Head Housekeeper

Role Summary: Completes housekeeping duties and leads the housekeeping staff in the absence of the Executive Housekeeper to ensure clean rooms in a welcoming environment. Swiftly responds to all guest inquiries in a way that fulfills their needs and the needs of the hotel. Responsible for other duties as assigned.

Key Outcomes:

• Performs duties of housekeeping attendant as necessary
• Monitors, verifies, and documents the inspection of rooms to ensure all standards are met
• Efficiently manages the daily schedule and assignment of housekeeping duties
• Provides direction and coaching to team members
• Maintains all inventories and ensures linen closets are appropriately maintained
• Supervises the completion of short notice requests for rooms, and prioritizes special cleaning requests
• Listens and sincerely apologizes when addressing guest problems, and promptly finds a solution
• Prepares requests for replacement assets and follows up to ensure completion
• Invest in our three core values of the Hegg vision:
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.