Northeast Ohio Medical University - Concierge Services Coordinator - The Christ Hospital

Serve as the primary liaison and "one stop" support resource at Christ Hospital for NEOMED faculty, staff, and students. Responsibilities include relationship building, faculty support, event and communication coordination, student support, academic and curriculum administrative support and requires continuous engagement to ensure a high-quality, supportive student and faculty experience.

Education

• Bachelor's degree in education, higher education administration, public health or related field.
• Minimum 3 years related work experience in higher education or health-related field.
• Proficient in Microsoft Office Suite

Knowledge/Skills/Abilities

Knowledge of learning management systems preferred. Must be able to utilize phone, computer and other office equipment.

Faculty Support: Interact professionally with healthcare practitioners, faculty, public, and students to create a favorable impression of NEOMED. Work collaboratively with Christ Hospital staff to enhance relationships between Christ Hospital and NEOMED. Facilitate faculty and resident onboarding as required. Assist Christ Hospital medical staff and residents with completing faculty appointment applications and processing. Assist Christ Hospital medical staff and residents with CV creation. Prepare and submit required documents to create email accounts, provide access to NEOMED faculty development programs, OhioLINK services, the NEOMED Faculty Information System, ongoing VITALS presentations, and university updates. Assist faculty as required accessing and utilizing these services. Educate faculty about the Master Teacher Guild and assist qualifying faculty with applying for membership. Advertise and provide faculty notification about university events, including but not limited to VITALS, university updates, scholarly presentations, faculty meetings, commencement, Celebration of Health Professions Education, and other similar events. Assist faculty as required with accessing, attending, and participating. Assist faculty, as required, with virtual consultations with the Institute for Teaching Excellence. Assist faculty with any required NEOMED administrative or academic activities, including but not limited to faculty reappointments, research presentations or publications, conference registrations, required training, etc. Conduct daily walk-arounds to meet physicians and faculty, meet new staff, educate Christ Hospital medical staff and support staff about NEOMED, offer assistance as requested or required.

Student Support: Work closely with the colleges to prepare for new students participating in clerkships or other research or educational experiences at NEOMED. Conduct orientation and onboarding of all NEOMED students coming to Christ Hospital. Function as the onsite "one stop" resource and support for NEOMED students for all student support services. Assist colleges with providing any academic activities for students (career counselling, etc). Assist students, as required, with arranging lodging, transportation, other required health and safety requirements. Connect students, as required, with student services at NEOMED for healthcare, mental health services, or other required services. Function as the onsite Curriculum Coordinator for the colleges to assist faculty with student evaluations and other required activities to ensure on-time submission, ensure didactic lectures are prepared, loaded, and ready. Work closely with the clerkship directors to provide any academic support as required. Collaborate with the colleges, specifically with the College of Medicine Office of Medical Education to start, to assure compliance with all relevant LCME requirements, including mid-clerkship feedback, grading timeliness, and faculty observation of student history, physical examination, and other clinical skills. Coordinate and maintain curricular content in LMS or designated software for assigned courses, including electronic student schedule with ability to maintain secure and confidential information, records, and materials. Assist students, as required, with arranging and preparing for interviews and applications to Christ Hospital residency programs. Identify and work to resolve any issues of student dissatisfaction. Proactively and continuously assess the student experience to ensure adherence to the factors that contribute to an Exceptional Student Experience.

NEOMED Liaison: Function as the primary liaison for "one stop" access to all NEOMED services and support. Represent NEOMED at all available Christ Hospital activities, functions, celebrations, ceremonies, and other events. Be an active participant in Christ Hospital events where NEOMED participation and support will enhance the partnership and increase NEOMED visibility. Connect Christ Hospital faculty with NEOMED faculty and other subject experts as required for research collaborations and other mutually beneficial activities. Identify additional collaborative opportunities for organizational leadership discussion, consideration, and approval. Support, as required, evolving and emerging activities at Christ Hospital that result from the NEOMED - Miami University partnership.

Miscellaneous Duties: Perform other duties as assigned.