Spa Receptionist, Full Time (Harrah's Gulf Coast)

Job Summary :

The Spa Receptionist serves as both a front desk ambassador and spa attendant, adapting to departmental needs to ensure seamless operations. This role is pivotal in delivering an exceptional guest experience by providing expert guidance on spa and salon products and services, managing appointments, and maintaining a welcoming and organized environment.

Essential Duties and Responsibilities: Responsibilities include the following; other duties may be assigned, as necessary. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

• Provides exceptional friendly and engaging guest service
• Opens and closes the facility according to the specified standards
• Overseeing daily appointment calendar and ensuring schedule flows seamlessly throughout the day
• Checks messages, returns calls and answers the phones throughout their shift
• Books, changes, confirms and cancels spa/salon reservations
• Communicates schedule updates to team members
• Communicates and promotes detailed descriptions of spa and salon treatments, packages and retail products
• Maintains the overall appearance of the spa facility, retail, gym and reception area by cleaning and restocking
• Participates in retail inventories
• Assists management with the daily operations of the spa
• Must be computer proficient, have excellent phone etiquette and the ability to multi task
• Report any service issues immediately
• Reports lost and stolen items immediately
• Serves as a guide when bringing a guest to and from services
• Assists guests while in the lounge, locker, vanity area, showers and wet area
• Maintains a meticulous professional appearance
• Accurately handles cash, credit cards, room charge and comp transactions for services and retail
• Performs all other job related duties as requested
• Receive, fold and restock linen daily
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa
• Suggests products, services and experiences to guests.
• Other duties as assigned

Qualifications :

• Cash handling and P.O.S. register experience preferred
• Must possess excellent customer service and communication skills
• Must be able to initiate and engage in conversation in a professional and friendly manner
• Must be at least 18 years of age
• Must be willing to participate in on-going training
• Maintain knowledge of current property events, promotions and attractions
• Must have outgoing personality and be able to generate business
• Must be able to work independently, with minimal supervision
• Ability to work effectively independently and in a team setting
• Must present a well-groomed appearance, adhereing to uniform standards
• Computer skills including operating hardware, software, and other office equipment
• Ability to appreciate and be friendly with all Harrahs Gulf Coast team members who are of various ethnic and cultural backgrounds
• Able to accept direction of Senior Leadership

Physical, Mental & Environmental Demands:

• Able to read, write and speak English sufficiently to perform job
• Available to work any shift, holidays and weekends
• Responds to visual and aural cues
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine and ten key
• Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required
• Able to stand and walk for extended periods.
• Able to sit, stoop, reach and bend.
• Able to lift 20 pounds.

Primary Location: Harrahs Gulf Coast

Work Locations: 280 Beach Blvd Biloxi, MS 39530

Organization: Grand Casinos of Biloxi, LLC.