Banquet Server- The Ben, Autograph Collection Hotel

Position Summary
Set up banquet equipment, food, and beverages at designated times and locations to ensure seamless execution of catered events. Provide guests with the highest standard of food and beverage service while upholding hotel standards, guest satisfaction, and operational efficiency.

Responsibilities

• Report to work on time in full uniform and adhere to all policies outlined in the Concord Hospitality Handbooks.

• Comply with the "clean-as-you-go" policy and maintain a safe, courteous work environment at all times.

• Read and interpret Banquet Event Orders (BEOs) accurately to complete all setups.

• Set tables correctly and uniformly using:

  • Clean, pressed linens free of rips, stains, or tears

  • Spotless silverware, china, and glassware without chips or cracks

  • Properly filled and cleaned table complements (salt, pepper, sugar, bread baskets, etc.)

• Maintain knowledge of the menu for each function and be able to describe ingredients and preparation methods to guests.

• Monitor assigned stations during service by refilling water and coffee, clearing used items, and ensuring guest satisfaction.

• Follow proper in-room clearing and aisle tray breakdown procedures.

• Return and properly store all reusable table complements, condiments, and equipment.

• Assist Captains, Managers, or Maitre’d with setting up and breaking down buffets, special food service stations, and equipment.

• Set up, serve, and break down coffee breaks, receptions, banquet bars, and other special functions according to standards.

• Greet and serve guests in accordance with established food and beverage service guidelines.

• Accurately follow guest check and money-handling procedures when processing a la carte or beverage orders.

• Utilize suggestive selling techniques where appropriate (e.g., wine, cocktails, after-dinner drinks, specialty coffees).

• Complete assigned side work such as refilling condiments, sorting linens, storing drapes, and cleaning or storing service equipment.

• Adhere to proper lifting and safety procedures.

• Carry out any reasonable requests from management within the scope of responsibility.

• Have or be able to obtain servsafe and Alcohol training certificates

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."