Receptionist

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Receptionist serves as the primary on-site contact for our client facility, delivering exceptional customer service while managing daily operations across reception, shipping, and administrative functions. This role requires seamless coordination between multiple client departments and our Toronto head office to ensure superior service delivery.

WHAT YOU WILL DO:

Reception & Guest Services

• Greet visitors and manage all inquiries with professionalism and courtesy
• Handle phone calls, visitor management, and guest pass coordination
• Maintain reception area presentation and manage office supplies
• Coordinate catering and office functions

Shipping & Mailroom Operations

• Serve as primary Mailroom clerk handling all incoming/outgoing packages
• Process international shipments including commercial invoices and customs coordination
• Manage specialized equipment shipments to provincial installers and customers
• Coordinate sample shipments for brewery and marketing teams
• Oversee driver deliveries and logistics

Customer Service & Order Management

• Collaborate with Customer Service team on daily order processing and delivery coordination
• Process walk-in orders and payments on-site
• Generate custom daily, weekly, and monthly reports for various teams

Administrative & Financial Support

• Distribute employee payment information and process receipts
• Support warehouse operations with shipping reports, orders, and payments
• Assist with order processing and finalization

Client Relationship Management

• Proactively manage hospitality services per client standards and KPIs
• Collaborate across all JLL business lines (FM, Engineering, Transactions, Projects)
• Ensure superior customer satisfaction through consistent service delivery

Health & Safety Compliance

• Maintain safe working environment for all employees and visitors
• Comply with all health and safety guidelines, policies, and procedures

WHAT YOU WILL BRING:

Core Competencies:

• Excel in fast-paced, transactional environments with strong attention to detail
• Proactive client relationship management and customer service excellence
• Proven project management skills with ability to handle multiple complex priorities
• Strong problem-solving and analytical thinking capabilities

Key Skills:

• Excellent written/verbal communication and presentation abilities
• Proficiency in Microsoft Office Suite (SAP experience preferred)
• Strong interpersonal skills and ability to work with all organizational levels
• Change management and continuous improvement mindset

Essential Qualities:

• Client-focused with professional stakeholder engagement approach
• Collaborative team player who embodies JLL's core values
• Positive, empathetic leadership style with strong work ethic
• Physical presence required onsite for daily operations oversight

Experience Requirements:

• Demonstrated ability to manage conflict and balance client/firm needs
• Track record of delivering high-quality results under tight deadlines
• Experience working with senior leadership and cross-functional teams

Location:

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.