Room Attendants

ESSENTIAL JOB FUNCTIONS:

• Clean rooms according to procedures stated in the department guidelines

• Complete turn down service as assigned

• Obtain needed cleaning supplies from supply room

• Obtain computer printout of room assignments for their station

• Sign for keys prior to starting shift

• Required to empty bag on vacuum cleaner daily

• At the end of shift, turn in keys, supplies, and signed computer assignment sheet to the appropriate locations

• Turns in all items found in guest halls or left in check out rooms in a timely manner

• replacing bed linens and towels

• restocking hotel food and beverages

• keeping hallways clean and unobstructed

• reporting room vacancy status

• Ensuring high hygiene standards and guest satisfaction

• Addressing guest queries and solving special requests

• Making beds and providing clean sheets and towels

• Support our maintenance team by reporting any broken, defective or missing items.

• Remove soiled linen from guest rooms

• Performs all other related and compatible duties as assigned.

• Perform duties with cleaning chemicals and equipment including carpet/floor care.

• Perform special projects assigned by supervisors

• Follow safety and security procedures.

• Follows all necessary safety procedures including Blood Borne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling.

• Adheres to departmental and company policies.

• Report all needles, blood, and other bodily fluids found to Supervisor.

• Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.

• Ability to push up to 50 pounds daily for the duration of shift

• Must complete assignments by time projected by leadership

• Complete on average between 13- 17 credits daily

• Abide by leadership feedback and correct any discrepancies in assignments preformed

• All other task/duties assigned.

QUALIFICATIONS:

• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.

• Ability to plan, organize, and complete work; take initiative logically and independently.

• Must be able to get along well with co-workers. Possess well-developed interpersonal skills

• Ability to maintain a consistent pace throughout the shift.

• Receive instructions and hear inquiries from guests, clients, or staff.

• Ability to remain alert throughout the shift and calm during emergency situations.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION/EXPERIENCE:

• HS diploma or GED.

• Casino/Hotel experience preferred.

• Experience within an upscale hotel preferred.

• Prior experience as a Room Attendant preferred but not required.

• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for a long time.

• Must be able to lift and carry upwards to 25 pounds.

• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

• Handle sensitive situations relating to staff and guest problems, in a timely manner

• Read, write, speak, and understand English.

• Operate in mentally and physically stressful situations.

• Respond to visual and aural cues

• Work in cold & hot temperatures

• Possibly be exposed to second hand smoke

I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.