Room Attendant

The Sonnenalp is hiring a Room Attendant.

Wage : $20.00/hour

Primary Purpose of Position

The Room Attendant Level I position will be responsible for maintaining the OWBR residences and common areas to the highest housekeeping standards and ensuring that all owners and guests receive service above and beyond their expectations.

Essential Duties and Responsibilities:

• Obtain and exhibit knowledge of the OWBR room attendant position.
• Obtain and exhibit basic knowledge of used hardware (home automation, HVAC, phones, etc.) which is deployed in the residences to be able to turn on an off all necessary fixtures and to guarantee a smooth operation.
• Communicate all guest complaints and problems in a positive and professional manner. Communicate problems to the OWBR management.
• Gain and display knowledge of all OWBR cleaning supplies and techniques.
• Mainly used chemicals:
  • Comet
  • Spic & Span
  • Tilex
  • Break up Oven & Grill cleaner
  • Furniture polish
  • Barkeepers Friend
  • Vinegar
  • etc.
• Assist in any area of the OWBR housekeeping department that is under pressure to ensure that guests are provided prompt and quality service.
• Review arrival listings and paying close attention to owners, VIPs and return guests ensuring any special requests are taken care of.
• Display a sense of self quality control for the assigned housekeeping area to ensure the highest quality standard.
• Records and reports any maintenance issues to the supervisor or OWBR management.
• Reviews daily the housekeeping task list with special attention to special requests of owners and guests.
• Ensures that the assigned work area gets serviced in the appropriate time.
• Complete daily tasks such as;
  • Making beds and change the linens
  • Cleaning bathrooms (vanities, showers including shower doors & walls, bath tubs, toilets and all bathroom floors, replace towels & amenities)
  • Cleaning kitchens (clean dirty dishes, empty out & load dishwashers, clean refrigerators / freezers, clean ovens, clean stoves, clean cabinets, replace missing or broken dishes, trash removal)
  • Dust all bedroom rooms, kitchens and living rooms.
  • Clean dining areas and living rooms (chairs, couches, tables, rearranging furniture,...)
  • Push housekeeping carts
• Records all owner and guest preferences in the preference and passes the information on to the HSKP supervisor or OWBR management.
• Coordinates guest requests with OWBR management and OWBR concierge staff.
• Stands in constant and close communication with the OWBR housekeeping supervisor regarding the progress of here assigned work area

Education/Experience

• Several years of previous experience in housekeeping in a high-end property.
• Preferable good spoken and written English.
• The Housekeeping department has a great impact on the properties atmosphere and therefore, the housekeeping staff should reflect warm hospitality mixed with professional discipline, yet proffering a relaxed, pleasant, caring demeanor.
• Very detail oriented in order to recognize short comings before they become

Special Skills/Equipment

• Ability to follow hotel policies and procedures
• Attention to detail and thoroughness
• Communication Skills - i.e. listen & respond clearly
• Professionalism
• Customer & Quality focus
• Reliability/ Dependability
• Adaptability/ Flexibility
• Time Management
• Team Cooperation
• Integrity / Honesty
• Ability to complete assigned work under supervision

Essential Physical Requirements

This role involves demanding physical abilities including but not limited to:

• Must be able to stand for duration of shift
• Ability to lift, push, pull and carry a minimum weight of approximately 25 lbs and have the ability to carry up to 50 lbs
• Ability to kneel, bend, crawl
• Ability to work in confined spaces
• Ability to tolerate exposure to dust and cleaning chemicals

Typical Working Conditions:

• Typically, most working conditions will be indoors. However, the OWBR housekeeping staff will be required to check on areas outside the building on a daily basis.

Benefits:

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes