Medical Receptionist

Springfield Health Center - COMING SOON!!!

This is a full-time position following the assigned school districts school year and paid all year round.

(Monday through Friday 7:30am - 4:00pm)

The school year includes all working days for teachers, including remote work days, and is subject to potential modifications throughout the school year.

About Us

Health Partners of Western Ohio is an independent, non-profit and community-directed organization. We serve low-income areas and places without access to care. We're led by a volunteer Board of Directors. Most of our board members are also patients.

Our Mission is to eliminate gaps in health outcomes for all members of our community by providing access to quality, affordable, preventive and primary health care.

Join Our Team

As the first and last point of contact for our patients, our medical receptionist play a vital role in shaping the experience at our Health Centers. We a relooking for a professional, patient-focused individual who takes pride in delivering excellent service while carrying out responsibilities with care and accuracy.

What we Offer:

• Starting hourly base wage is $15.75 - goes up based on experience
• Insurance - Medical, Dental, Vision, Life, and supplemental insurances
• 403(b) Retirement with up to 8% match - Starts at 3% and increases with time of service
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Mileage reimbursement for travel between locations
• Annual Reviews and Increases
• Tuition Reimbursement - Eligible after 2 year of service
• Training Opportunities
• Eligible to apply for the Emerging Leaders Program after 1 year of service

QUALIFICATIONS:

• EDUCATION/CERTIFICATION: High school diploma or GED certificate, required. Associate Degree in Medical/Dental Office Administration, preferred.

REQUIRED KNOWLEDGE:

• Successful completion of in-house training.

SKILLS/ABILITIES:

• Ability to attend to multiple tasks at the same time.
• Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
• Effective oral and written communication skills.
• Ability to work with persona from a wide diversity of social, ethnic, and economic backgrounds is necessary.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Greet patients, visitors and employees.
• Receive calls and schedules appointments.
• Answers/screens telephone calls and forwards to appropriate personnel.
• Records phone messages and distributes appropriately.
• Accurately enters patient information into the computer.
• Assembles patient medical record.
• Screens calls and visitors completely determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response.
• Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages.
• Assists management in reaching personnel from other departments when needed for consultation and referral. Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas.
• Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked.
• Assist patients with completing information forms, as needed.
• Accurately document in patient medical/dental record as needed.
• Accept patient payments and records payments accurately.
• Copies income verification and enters information into Electronic Health Records.
• Retrieves lab reports/patient records from other health care providers.
• Accurately types and sends correspondence, memos, notices, and reports.
• Sorts, files, and retrieves correspondence, records, and documents upon request.
• Operates standard office machines and equipment.
• Sorts/collates mail and printed materials/notices for distribution.
• Cross trains in other areas of office procedures.
• Make confirmation calls to patients for appointments.
• Accurately codes all diagnose in Electronic Health Records based on completed encounter forms.
• Collects and accurately input patient payments into practice management system.
• Participates in the Quality Improvement Program and serves on other committees as assigned.
• Travels when necessary to meet operational needs.
• May supervise student employees in specified tasks.

WORK ENVIRONMENT

Work is mostly sedentary demanding sitting, some walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with duties in an office setting will be performed on a repetitive basis. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols as well as the ability to utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.