Guest Services Associate (Seasonal)

Guest Services Associate (Seasonal)

Work Location Geyserville, CA

Position Purpose

Under general supervision, the Guest Services Associate provides exceptional customer service to guests, enhances company brands, and facilitates communication across departments and to guests.

Functional Responsibility

Essential Duties

Ensures smooth operations of daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guest are being engaged and entertained

Greets all guests promptly and warmly; assist guest with questions, check-in and provides excellent service

Responsible for performing daily operational responsibilities, including opening and closing duties

Answers all incoming calls and emails promptly and professionally, addressing all inquiries; escalates to manager if guest needs additional assistance

Responsible for accurately processing transactions on register system

Assists customers with amending orders and following through on all levels; i.e., working within internal database, using proper notes, alerting any departments that may be affected by changes, etc.

Assists managers, teams, and guests during emergency responses

Recommends property experiences, including dining, tastings, pool, and events to guests

Proactively assists current members and sells new memberships

Keeps up to date regarding local events and points of interest, communicating information appropriately to customers

Keeps up to date with ABC regulation and adhering to established policies and procedures regarding the handling and service of alcoholic beverages

Works on special projects, events, and experiences

*Other duties may be assigned

Non-Essential Duties

*Other duties may be assigned

Minimum Requirements

Education and Experience

High school diploma or GED required

6+ months related experience preferred

Sales background desired

Certificates and Licenses

TIPS certified or certification; must be obtained within 30 days of employment

CA Food Handlers certification required; must be obtained within 30 days of employment

Knowledge, Skills, and Abilities

Organized and detail oriented

Ability to remain calm and customer focused, during times of high volume and traffic

Knowledgeable of safety protocols and emergency protocols

Ability to effectively communicate and provide exceptional customer service to diverse groups

Meets changing priorities in the workplace with flexibility and enthusiasm

Basic business math skills

Maintains a professional appearance and demeanor

Working knowledge of wine, wine industry and Sonoma County region

Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)

Ability to use multiple devices throughout role, including radios, computers, iPad's and phones

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Working Conditions

Required to drive automotive vehicle or equipment

Indoor and outdoor environment with exposure to the elements/temperature variations

Exposure to weather-related temperature & humidity extremes

Shift Rotation

Required to wear PPE (Personal Protective Equipment)

Work in close quarters or confined spaces

Occasionally may be required to lift and carry cases of wine

Must be able to work evenings, weekends, and holidays as needed

Work Standards

Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships

Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner

Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training

Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $16.50 to $23.03. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more

NOTICE TO THIRD PARTY AGENCIES

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Delicato Family Wines is an Equal Opportunity Employer.

Nearest Major Market: Santa Rosa

Nearest Secondary Market: Petaluma

Job Segment: Food Service, Equity, Hospitality, Finance